• End user support on Software products including Microsoft Office & Teams• Liaison with contractors over new projects & infrastructure changes • IT support for 21 distilleries, warehousing and administration sites in North East Scotland.• Remote support of users working from home using TeamViewer, Beyond Trust and RDP• Active Directory management of user network accounts and group management• Responsible for editing and support of Director level multimedia presentations to global audiences.• Creation and management of asset lists for team leaders.• Sourcing and installation of new equipment• Support of Distilling and Warehousing supervisory control and data acquisition (SCADA) based systems.• Network troubleshooting and repair of CAT 5/6 and FX based systems• Logging, updating and closure of service requests using Oracle PeopleSoft helpdesk system.• A strong understanding of network topologies, technologies and protocols.• Responsible for keeping adequate stock control of spares and equipment• Meeting Room and Audio-Visual support• Being proactive in all areas to minimize outages for users by utilisation of active server & networked printer monitoring software packages.• Compiling reports for line managers to ensure that service level agreements are kept.• Repairing of servers, desktops, laptops and printers.• VOIP telephony. Installation of common area VOIP telephones in multiple areas, and management of Microsoft Teams telephony. This also includes the configuration and allocation of numbers and requesting existing phone number ranges to be migrated to a third party• iPhone configuration, Deployment, replacement, and support

March 2000 – Feb 2002 Synstar Ltd (NHS Highland)2nd Line Technical Engineer Inverness, ScotlandWorking as a member of a team of three, I was responsible for IT hardware in all NHS sites in Northern Scotland. This involved working to strict service level agreements and often working on my own initiative in remote locations.• Hardware support and repair on HP/Compaq desktop server, laptop and printing systems.• Basic network troubleshooting.• Documentation of user inquiries and problems.• Responsible for building in house technical library.• Responding to non routine calls.Hardware Qualifications: HP Accredited Platform Specialist in the following fields:HP Commercial Desktops, Workstations and Notebooks ServiceHP LaserJet SolutionsHP Pro Liant ServerHP Service qualifications in the following fields:HP Blade System p-ClassHP ProLiant ML/DL Servers

Operating in often harsh conditions, my task was to provide 24/7 support for operational and emergency requirements that occurred.• Responsible for a team of 10 personnel.• Held and updated vehicle fleet records.• Administration of bulk aviation fuel issues and receipts.• Transportation of high value and essential cargo.• Provide support for UN peacekeeping operations.• Being able to operate normally at short notice and away from the normal sphere of operations under pressure.