Jon Iozzi Email & Phone Number

Parsippany, NJ

• Interpreted business needs, articulated project requirements, and created process flows for Lifeline and Discounted Broadband Clients to Operations/Business, Development, and Quality Assurance (QA) team members.
• Developed, documented, and implemented back-office systems using the Salesforce platform for the New Jersey Economic Development Authority (NJEDA), which tracked funds distributed to Superstorm Sandy victims through.
• Served as the liaison between the Business and IT to collaborate and communicate requirements and also address any ambiguities of each individual project.
• Designed and constructed process flows and screen mock-ups for easy Client consumption to illustrate changes they requested for intricate, web-based applications and other requested systems enhancements.
• Collected Level of Effort (LOE) from Development, DBA, and QA resources to formulate projected cost estimates for Operations staff to present to Clients.

Franklin Lakes, NJ

• Executed the delivery of Statement of Work (SOW), documenting file layouts and exchanges necessary for testing between ESI and the Medical Partners. Deliver test plans with expected results for accumulators for.
• Served as point person to execute test plans for Colleagues and analyze errors.
• Coordinated with Account Management in the loading of applicable Client groups into test system.
• Exchanged inbound/outbound files with Medical Partners to ensure accumulators were in-sync within both test environments.
• Provided Production check-out assistance for 1/1 Client implementations.

Franklin Lakes, NJ

• Coordinated the layout specification discussions and testing efforts for employers wishing to add Medicare Part D prescription drug coverage to an Employer Group Waiver Plan for their retirees. Consistently stayed.
• Worked in unison with CMS (Centers for Medicare & Medicaid Services) to identify Member’s eligibility within EGWP by extracting report from Production.
• Conducted clear and concise Client walk-throughs of customized file layouts, test plans, and expected results documents to achieve sign-off by both the Client and Development personnel.
• Identified solutions for complex transactions including Term from Add, Dual Eligibility and Surviving Spouses.
• Provided Production checkout support for 1/1 implementations.

Dresher, PA

• Entrusted with delivery of business requirements to solve business problems with eligibility systems (COMPASS). Delivered requirements that are well-defined, understandable, traceable, and testable, enabling.
• Recognized by management twice for serving as Lead for successful implementation of termination mailings initiative, assisting formerly covered Employees to port or convert coverage.
• Ensured delivery of appropriate portability or conversion offers by customizing layouts based on Client Port Plan, and chairing walk-throughs of layout and tested Client files.
• Achieved signoff by Business Partners and Development personnel for business requirements, test plans, run plans, and testing results by conducting clear and thorough walk-throughs.
• Performed thorough testing of Eligibility, Billing, Payroll remittance, arrears reporting, beneficiary loads, new hire, and re-instatement letters.
• Created pre-processor to map fields on Client eligibility layouts to applicable Prudential layout fields.

Basking Ridge, NJ

• Coordinated requirement, specification, design, and testing efforts for multiple projects across the Corporation. Consistently maintained project deadlines and worked within budget limitations.
• Smoothly coordinated all application changes with multiple departments, including ACIS, TOPS, HIPPA, Billing, ID cards, Claims, Employer portals, and Quality Assurance.
• Served as Subject Matter Expert for the Corporation’s eligibility system (CES), ensuring smooth operation and thorough testing procedures were followed.
• Translated business requirements to system specifications for technical design for testing.
• Successfully led High Deductible Health Plans project.
• Converted Client requests into eligibility system.

Basking Ridge, NJ

• Managed more than 25 major strategic cases representing over 750,000 participants for companies including CBS, Union Pacific Railroad, and Schering-Plough. Created, implemented, and modified data processing structures.
• Ensured that Client eligibility information was consistent with corporate information through preparation of full file audits, data updates, and communication between Client and United Health programmers.
• Developed, tested, and implemented complex processing rules from Clients and outside vendors for existing and new business insurance customers.
• Trained new employees in CES system and mentored more than 10 Staff members