- Manage 31 unique historic and modern apartment buildings, and 19 homes with a total of 586 individual accounts- Train, manage, and coordinate team marketing for company website, Apartments.com, and Zillow- Manage dedicated maintenance staff daily for work orders, coordinated meetings, and payroll- Manage dedicated leasing team to meet company goals. Collaborated with leasing team for leasing specials, events, and social media marketing- Collect rent and ensured property investments were had consistent, rising income- Conduct regular property inspections and comply with health and safety standards- Participant in Grace Hill- Participant in GBAA (Greater Birmingham Apartment Association)

• Responsible for renting out housing and commercial properties and assisting tenants with their needs• Handling the collection of rent payments, security deposits and application fees• Building a rapport with current tenants to give them personalized service• Leading sales agent for H2 Real Estate during 2021 and 2022 fiscal year• Expertly used a multitude of software tools such as: Yardi, Entrata, and AppFolio• Lead new leasing agent orientations and trained new agents

• Prepared detailed itineraries including nearby sight-seeing tours of historical places, shopping centers and entertainment within ashort deadline period to meet quotas• Investigated customer complaints with transportation accommodations and various travel-related providers• Liaised with high-end hotels, air, bus, and cruise lines to determine availability and book passage or stays

• Expertly used the appropriate BCD Travel tools (Apollo, CAPP, BookingBuilder, SWABIZ, Tripsource, SalesLink, Travelport Smartpoint) and systems to complete requests• Gained a strong understanding of travel policy and can appropriately guide and consistently provide consultation to the customer• Provided professional and consultative advice for domestic and international clients• Increased knowledge of GDS software “Apollo” and “Smartpoint” • Fulfilled all requests regarding necessary regulations, such as international fare rules, ticket exchanges, penalties, visa information• Supported BCD Travel and client driven initiatives

• Gained solid experience in accounting functions such as accounts payable and auditing.• Processed guest arrivals and departures including all necessary payments.• Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy

▪ Performed accounting and bookkeeping functions for auditing for The WaterColor Inn and Resort▪ Gained proficiency in Microsoft Excel, Microsoft Powerpoint.▪ Took supervisory roles to train employees on customer support and coach other front desk team members to ensure quality.▪ Answered high volumes of phone calls, booked appointments, managed team meetings.▪ Fully trained in 5-Star Forbes professional standards and office etiquette.

▪ Delivered exceptional daily services for a Fortune 100 Company.▪ Part of multi-functional team that would work together to serve over 1,200 guests a day. ▪ Proved a creative thinking from extensive experience of quick problem solving, evading potential crises, and managing multiple tasks at one time.

▪ Leverage strategic sales techniques to prepare promotional materials and upsell products and services.▪ Interviewed customers to assess needs and advised them on destinations, travel dates, costs, and accommodations.▪ Planned and booked travel itineraries, including tours, lodging, and transportation.▪ Provided customers with information and publications regarding travel, including local customs, points of interest.

Was responsible for creating, planning and implementing guest activity programs for the resort with a team Developed sporting and games activities for childrenWorked efficiently in a fast paced working environment Engaged with a state-of-the-art point of sale systems daily

Verified customers' credit and established how the customer will pay for the accommodationPerformed bookkeeping activities, such as balancing accounts and conducting nightly auditsInvestigate and resolved complaints regarding food quality, service, or accommodation