Jon Jackson Email & Phone Number

Warrington, GB

Northwich, Cheshire, United Kingdom

Northwich, Cheshire, United Kingdom

Warrington, United Kingdom

• Responsibility
• To act as a single point of contact for users regarding Incidents, problems and issues in respect of their IT systems.
• To log, analyse, filter calls, providing a high level of first time fixes and IT solutions.
• Tracking of incidents and escalated within defined procedures and service level agreements.
• Liaise with 3rd Party Supports to provide a fast and efficient service.
• Provide a polite, professional and efficient service to Keoghs Solicitors and supporting accounts.

Head Office Wigan

• Responsibility
• Management of 3 Product Coaches to deliver training at store level.
• Create training methods in an informative and engaging manner for all stores.
• Development of bespoke media rich e-learning modules on range of sporting goods technologies and brands.
• Management of e-learning content on a BT learn platform.
• To create training tools and programs tailored to the needs of the business.

Head Office Wigan

• Responsibility
• Working closely with all Head Office departments supporting retail with special responsibilities for Training, H.R., Audits, Wage Control and Staff Planning and Project Management and integration.
• Direct support and implementation of company communications and activities to all stores.
• Operational supporting to divisional field teams and store management.
• Management of stores media rich online and e-learning material bespoke to retail operations.
• Management and implementation of company appearance and image of all colleagues in stores.

Head Office Wigan

• Responsibility
• Maintaining and developing the JJB Training Academy as a training centre for all JJB employees. Planning and support of training in 400+ JJB stores through 9 regional trainers.
• Work with leading sports brands to deliver ongoing training in line with the latest products and technologies to all stores.
• To provide a training service to ensure all events are sufficiently organised and facilitated.
• The development of company training documentation and materials, to support products, policies and procedures, methods and behaviours, that assist colleague’s to succeed within the company.Key Achievements
• Management and design of an incentivized mystery shopping program, in partnership with Retail Eyes, which provided improved customer service across 400+ stores taking the company score from 61% to 89% in under 6 months.

Warrington, United Kingdom

• Responsibility
• Accountability for the day to day running of a newly built (9,500 sq. ft) store and to implement company policies and procedures.
• Accountable recruiting and training 18 colleagues in the company ethos.
• Maximise profitability through sales, minimising stock loss and controlling overheads.
• Monitor staff performance and attitude, ensuring the highest standards of service and presentation is maintained within the store.
• Implement Health & Safety within the work place and ensure best practice is followed. Key Achievements

Warrington, United Kingdom

• Responsibility
• Responsible for maintaining the successful running of the 17,000.sq.ft,- £2.5 million store in the managers absence.
• Implementing company policies, procedures and ethos within the team.
• Enrolment, training and mentoring to all store colleagues.
• Motivating all colleagues and junior management into achieving targets and maintain a consistent improved performance.

Warrington, United Kingdom

• Responsibility
• The motivation of colleagues to achieving sales targets and KPI’s, through feedback and guidance.
• Colleague training and development, including induction of new starters to the company.
• Open and close of the 17,000 sq. ft. premises and maintaining a high level of awareness and security.
• Administration of store paperwork, stock movement, till refunds/ exchanges and colleague payroll.
• Resolving customer complaints and meet customer’s needs.

Gnvq Team Leading

City And Guilds Retailing

Btec Diploma Art & Design

Btec Diploma Business And Finance

8 Gcse’S Grade A-C