Jay Moon Email & Phone Number

Buffalo Grove, Illinois, US

ArrowStream powers a software platform that helps corporate restaurant operators capitalize on data to better manage their supply chains. Through our global network of distributors and suppliers, we enable operators to streamline supply chain operations and collaborate with partners more efficiently. The result? Restaurant chains are able to optimize.

Chicago, IL, US

86 Repairs is the repair and maintenance management platform built for the restaurant industry. Our tech-enabled solution includes on-demand repair management and preventative maintenance. With 86 Repairs, restaurants have access to data-driven insights and 24/7 support to control their facilities, reduce their R&M costs, and spend less of their team's.

Chicago, Illinois, US

• Member of the Grubhub senior leadership team, working directly with executive leadership to shape and drive business strategy and operations in a fast-paced environment.
• Defined and executed on company strategic vision and KPIs, translating business goals into a future state aligned with rapid speed and scale of company growth.
• Drove continuous improvement of entire end to end restaurant fulfillment process to meet and exceed goals and KPIs using third parties and technical automation.
• Lead restaurant fulfillment team of 150+ employees including 10 direct reports by living company values, providing clear direction, driving for results and a commitment to growing and developing team members both.
• Coordinated operational efforts with Eat24, Foodler and OrderUp acquisitions in 2017. Managed cross functional/cross company migration of restaurant data and transition of Eat24 team based in San Francisco of 100.
• Integrated and ramped up high performing/lower cost outsourced teams onto Grubhub platform.

Chicago, Illinois, US

• Key member of the leadership team responsible for growing Grubhub from early stage start-up to public company in 2014.
• Lead operational transition plan of Campusfood.com to Grubhub.com including people, data, process and systems, resulting in a successful, on schedule sunset in Fall 2012.
• Designed and ran operational pilot to improve efficiency of Grubhub onboarding process, reducing overall cycle time from over three weeks to an average of five days.
• Recruited, built and lead full scale teams post pilot to meet rapid business growth including sourcing, deployment and management of third-party vendors.
• Key contributor on roll out of in-restaurant technology platform in 2012 and offering of delivery capabilities in more than 50 U.S. cities in 2015.
• Spearheaded operational integration efforts with Seamless merger in 2013. Took on duplicative teams based in Salt Lake City and New York with eventual reduction in force.

New York, NY, US

• Employee #3 at Campusfood.com, an online food ordering website servicing 2mm customers and 5,000+ restaurant partners across 300 campuses nationwide. Launched Allmenus as a supporting menu content site with 250,000.
• Responsible for leading operations of online food ordering business including both Allmenus and Campusfood brands totaling 3MM+ annual orders and 5000+ independent and franchise restaurant clients
• Built Customer Service, Data and Account Management groups from the ground up in an effort to deliver exceptional customer and client experiences
• Contributed to overall strategy and direction of new company initiatives ensuring focus on operational efficiencies and quality customer experienceProject Management for Large Company Wide Projects
• Salesforce Implementation including Sales & Service Cloud and Five 9 call center software
• Network Rate Increase

- Managed multiple project life cycles from conception thru development to delivery- Acted as liaison between client and team of programmers- Responsible for all post sale client relations- Designed custom graphics to clients' specifications- Created and oversaw production of custom packaging for clients- Organized promotional specific documents- Clients.

- Created and designed layouts for printed publications- Oversaw final proofing for all materials