- Support and Administration of Microsoft Dynamics 365 CRM system.- Contributes in all aspects of the implementation from analyzing the customer’s business requirements to configuring Microsoft Dynamics 365 CRM to meet the customers’ needs and data requirements- Providing planning and support for the continuous uptime of the CRM system.- Maintaining CRM enhancements roadmap and delivering new functionality, as well as integrated solutions.- Maintaining CRM standard systems function with minimal customizations.- Work In partnership with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes.- Drive enforcement of project schedule, scope, and management plans.- Accelerates the customers decision-making process and develops the functional design documents that will drive the development process (if modifications / customizations are required, either to processes or to the Microsoft Dynamics CRM application).- Leading acceptance testing and training customer resources to successfully use and maintain Microsoft Dynamics CRM.

Lead Developer and Co-Founder of Burbz, inc. Lead development of MEAN (MongoDB, ExpressJS, Angular, NodeJS) web application theburbz.com mostly the back-end API development. Created database architecture of MongoDB. Help manage the off shore development team who specialized on the front end. Build and maintain road map for future development of the application. Manage back-end AWS infrastructure.

Develops and implements business technology to include the development and maintenance of applications and reports using MS SQL Tools and Services. Responsible for documenting I.T. training materials and incorporates change control processes for all internal applications. Promotes and supports internal initiatives by analyzing systems solutions for senior leadership, staff, and external customers. MSCRM 2013 manager for 100+ users, along with customization of CRM software to merge the process of all departments. Created and maintains all data integration jobs (Scribe) that connect CRM to our Donor Management software (Andar) and to our Marketing Automation Platform (Salesforce Marketing Cloud).

MS CRM manager for 50+ sales and service users, along with management and troubleshooting of all SQL 2005 CRM, Report Databases, as well as monitoring and troubleshooting of all CRM integrations (Eloqua, and Ticketmaster). Responsibilities include customization of CRM software to fit the processes of the Sales and Service department. Writing and amending of the CRM training manual. Maintained the performance of the CRM database using SQL 2005 performance methods. Managed and installed the CRM 4.0 upgrade process for the Suns. Prepared all Analytical Reports of Sales Data using SQL Reporting Server.