Jon Jones Email & Phone Number

Greensboro/Winston-Salem, North Carolina Area

I plan, coordinate, and evaluate activities associated with special projects, as well as support administrative operations and activities on those projects. I determine and execute decisions for projects, including the development of requirements needed for implementation.I research and evaluate proposed contracts and agreements and assist in the.

Greensboro/Winston-Salem, North Carolina Area

I managed a team of customer service representatives and oversaw the customer service department for my current employer, Ansco & Associates. I was hired full time by Ansco & Associates after successfully managing the Customer Service department This was a temporary call center set up for a specific project, handling calls throughout North and South.

Reidsville, NC

I installed, repaired and maintained systems, servers, printers and networking equipment for commercial clients. I was also responsible for meeting and assisting all walk in clients as well as handling all residential computer clients.In addition, I managed the ticketing system, updated and input engineer notes and I assisted with scheduling and.

Rockingham County

I worked as part of a business analyst team that coordinated the implementation of a county wide ERP system. I worked with county departments as part of this process assisting with business processes, report writing and overseeing the security and workflow process of the project.

I managed the daily operations of the Rockingham County Business & Technology Center as the department functions were transitioned to a new county Economic Development Department.

Reidsville, NC

I worked as Technology Coordinator for the Rockingham County Business & Technology Center, a Rockingham County government agency from March 2008 until June 2014. During this time I managed a variety of large scale projects. This included forming an IT Professionals Coalition to bring together people from various backgrounds, including IT professionals from.

High Point, NC

This was a contract position for an Architectural firm. I ensured all computer systems operated properly and would troubleshoot all technology-related issues. I monitored all network functionality, provided periodic updates and upgrades and proper operation of all servers, printers and software. Occasionally I would evaluate new technology-related products.

High Point, NC

I managed two departments simultaneously for this software company associated with the furniture industry and based out of Los Angeles. I managed a team of customer support representatives as well a group of graphic designers and production staff, reducing customer complaints by 85% and raising customer satisfaction to over 90%.My duties required project.