Jon Jones Email & Phone Number

Reidsville, Nc, Us

Greensboro/Winston-Salem, North Carolina Area

I plan, coordinate, and evaluate activities associated with special projects, as well as support administrative operations and activities on those projects. I determine and execute decisions for projects, including the development of requirements needed for implementation.I research and evaluate proposed contracts and agreements and assist in the negotiations and administration of the contracts. I also monitor compliance with contractual agreements and provide technical assistance and training to staff, while resolving problems, and responding to inquiries as it relates to contracts.

Greensboro/Winston-Salem, North Carolina Area

I managed a team of customer service representatives and oversaw the customer service department for my current employer, Ansco & Associates. I was hired full time by Ansco & Associates after successfully managing the Customer Service department This was a temporary call center set up for a specific project, handling calls throughout North and South Carolina. I was responsible for developing innovative practices for handling customer issues and enhancing the overall experience for customers, while improving customer satisfaction and decreasing the time necessary to solve issues.

Reidsville, Nc

I installed, repaired and maintained systems, servers, printers and networking equipment for commercial clients. I was also responsible for meeting and assisting all walk in clients as well as handling all residential computer clients.In addition, I managed the ticketing system, updated and input engineer notes and I assisted with scheduling and invoicing.I was in charge of researching new clients and compiling data on prospective clients for sales calls.

Rockingham County

I worked as part of a business analyst team that coordinated the implementation of a county wide ERP system. I worked with county departments as part of this process assisting with business processes, report writing and overseeing the security and workflow process of the project.

I managed the daily operations of the Rockingham County Business & Technology Center as the department functions were transitioned to a new county Economic Development Department.

Reidsville, Nc

I worked as Technology Coordinator for the Rockingham County Business & Technology Center, a Rockingham County government agency from March 2008 until June 2014. During this time I managed a variety of large scale projects. This included forming an IT Professionals Coalition to bring together people from various backgrounds, including IT professionals from the Rockingham County schools, Rockingham Community College, and the private sector to help expand IT services and skills throughout the county.I was in charge of coordinating the efforts to expand broadband and cellular coverage in Rockingham County through the existing service providers, which required researching the various technologies each company used to know where gaps were. I also researched funding options for these projects.I was the technical lead and project coordinator for Piedmont Local Food, an online local farmer’s market that was created to provide additional revenue streams for local farmers in a five county region. This required that I meet with farmers, web developers, and private and public sector officials to coordinate all of the various interests into a finished project. With a very tight budget and a unique ordering system that the web development company had never used, the challenges were significant.I wrote the proposal for and managed a temporary call center for broadband research through E-NC Authority, a division of the NC Rural Center. This included hiring a staff of twenty telephone survey callers for two shifts and a second shift manager. I managed this call center during the first shift and handled all personnel issues, budgeting and reporting.My position as Technology Coordinator has afforded me the privilege of working with a number of people across Rockingham County and North Carolina, including local and state leaders, business and education professionals.

High Point, Nc

This was a contract position for an Architectural firm. I ensured all computer systems operated properly and would troubleshoot all technology-related issues. I monitored all network functionality, provided periodic updates and upgrades and proper operation of all servers, printers and software. Occasionally I would evaluate new technology-related products and make recommendations for purchasing new products. I researched and evaluated companies to purchase technology-related products from and negotiated prices for products.

High Point, Nc

I managed two departments simultaneously for this software company associated with the furniture industry and based out of Los Angeles. I managed a team of customer support representatives as well a group of graphic designers and production staff, reducing customer complaints by 85% and raising customer satisfaction to over 90%.My duties required project management skills as well as managing budgets, personnel and customer relations with clients all over the world. This also required a significant amount of time as a liaison between our company and our furniture manufacturing clients throughout the county as well as coordinating our all of customer service requirements with the programming department located in Los Angeles. Because of my position, I was required to know all of our proprietary software and served as the last line of support for all customer support issues.