Jon Kaplan

Jon Kaplan Email and Phone Number

President @ TDS Global Solutions
Broadview Heights, OH, US
Jon Kaplan's Location
Broadview Heights, Ohio, United States, United States
Jon Kaplan's Contact Details
About Jon Kaplan

Managed in-house start-up call centers for General Motors and BF Goodrich. Worked as Sales VP for a call center outsourcing company. Started own outsourcing call center company. Founded TeleDevelopment Services, Inc. , now TDS Global Solutions in 1991, with locations in the United States and the Philippines’ as the first and only full service BPO support company. From consulting and strategic planning to training and human resources solutions and more. Assessment Tools, Executive Search, Digital Marketing and MoreSpecialties: Consulting and Managed Services, Training, Executive Search, Organizational Development Programs, Specialized Recruiting, Call Center Outsourcing Solutions, Automated English Assessment, Healthcare Information Management Training, Vendor Selection and Management

Jon Kaplan's Current Company Details
TDS Global Solutions

Tds Global Solutions

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President
Broadview Heights, OH, US
Website:
tdsgs.com
Employees:
105
Jon Kaplan Work Experience Details
  • Tds Global Solutions
    President
    Tds Global Solutions
    Broadview Heights, Oh, Us
    View
  • Tds Global Solutions
    Founder And Chairman
    Tds Global Solutions Feb 2004 - Present
    Broadview Heights, Ohio, Us
    As one of the pioneering BPO support services companies in the Philippines, we provide end-to-end outsourcing solutions and human capital support to multinational companies setting up operations in the Philippines or improving existing ones.
    View
  • Tds Global Solutions
    President
    Tds Global Solutions Feb 1991 - Present
    Broadview Heights, Ohio, Us
    We are a global call center and BPO support solutions company that provides Consulting, Training, Executive Search, Language Assessment, and Vendor Management Support. We specialize in helping clients improve top-line revenue and bottom-line profitability, with offices in the U.S., the Philippines and the Dominican Republic.
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  • American Teleservices Association
    Past National President
    American Teleservices Association 1996 - 1997
    Was elected by industry peers as National President to lead the trade association that governed the US Call Center Indsutry. Served on the national board for over 5 years. Still an active member of over 20+ years
  • American Teleservices Association
    Past National President
    American Teleservices Association 1996 - 1997
  • Summit Marketing Services
    President
    Summit Marketing Services 1989 - 1991
    Lenexa, Kansas, Us
    Founder of a High-end Business to Business Boutique Service Agency.
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  • Zacson Corporation
    Vp Of Sales
    Zacson Corporation 1986 - 1989
    Resonsible for Business Development for what at that time was a Top 25 US 3rd party Call Center Outsource provider
  • General Motors
    Manager Call Center Operations
    General Motors 1984 - 1986
    Detroit, Michigan, Us
    Built from the ground up a telephone sales and service organization for selling all capital goods equipment you would see in the service department of a GM car dealership. Went from $0 - $60M in two years
    View
  • Bf Goodrich
    Manager, Inside S
    Bf Goodrich 1979 - 1984
    Created a new Inside Sales department at BFG selling Tire Franchises over the telephone. Wildly successful as one of the first B2B corporate OB sales organizations in the US. Generated millions of dollars of incremental income and new revenue stream for the organization.
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Jon Kaplan Skills

Outsourcing Recruiting Training Leadership Contact Centers Call Centers Bpo Executive Search Consulting Vendor Management Management Consulting Project Management Crm Team Management Account Management Entrepreneurship Sales Performance Management Strategic Planning Business Process Outsourcing Customer Satisfaction Strategy Lead Generation Operations Management Customer Retention Process Improvement Start Ups Customer Relationship Management Business Strategy Coaching Sales Management New Business Development Human Resources Employee Engagement Team Leadership Organizational Development Talent Management Project Planning Change Management Talent Acquisition Business Process Improvement Employee Relations Call Center Technical Recruiting Leadership Development Master Magician Training Delivery

Jon Kaplan Education Details

  • Kent State University
    Kent State University
    Telecommunications

Frequently Asked Questions about Jon Kaplan

What company does Jon Kaplan work for?

Jon Kaplan works for Tds Global Solutions

What is Jon Kaplan's role at the current company?

Jon Kaplan's current role is President.

What is Jon Kaplan's email address?

Jon Kaplan's email address is jk****@****ent.com

What is Jon Kaplan's direct phone number?

Jon Kaplan's direct phone number is +133071*****

What schools did Jon Kaplan attend?

Jon Kaplan attended Kent State University.

What skills is Jon Kaplan known for?

Jon Kaplan has skills like Outsourcing, Recruiting, Training, Leadership, Contact Centers, Call Centers, Bpo, Executive Search, Consulting, Vendor Management, Management Consulting, Project Management.

Who are Jon Kaplan's colleagues?

Jon Kaplan's colleagues are Jill Froilan, Wynton Pagulayan, Madel Gratuito, Md Shamsheer, Aj Perdigon, Angelica Ena Acas, Ryan Castro.

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