Jon Kenneth Dio Email & Phone Number

Philippines

Philippines

Mainly responsible in providing support for MACD (Move, Add, Change, and Delete) tickets related to network infrastructure.• Network Device Registration• Network Utilization and Assessment Report• Network Tools Reporting• Port Activation and Deactivation.• Cisco IOS Upgrade• Network Devices Deployment and Decommissioning- Ensure network devices are compliant with the company’s standards.- Ensure that the compliance of all technology or IT systems used by Network… Show more Mainly responsible in providing support for MACD (Move, Add, Change, and Delete) tickets related to network infrastructure.• Network Device Registration• Network Utilization and Assessment Report• Network Tools Reporting• Port Activation and Deactivation.• Cisco IOS Upgrade• Network Devices Deployment and Decommissioning- Ensure network devices are compliant with the company’s standards.- Ensure that the compliance of all technology or IT systems used by Network Assets are being sustained and enforced.- Maintaining corporate infrastructure, including network connectivity and internet access.- Maintaining system tools such as ISE, VOYENCE, SOLARWINDS, and NPC- Create standard automation of redundant tasks using RPA.- Partners with primary customers from the Network Operations and Security Access Management team to ensure a reliableand secure network- Assists with inventory management for hardware and software including Cisco Smartnet licenses.- Manages and configures but not limited to the following devices:Cisco L2 Switches: 2950 and 2960Cisco L3 Switches: Catalyst 36xx, 38xx, 4500-X, 6500Cisco DC Switches: Nexus 2k, 5k, 9kCisco Router: ISR 3900, 4400, 7200Cisco WLC: 5500, 9800Steelhead, OpenGear Show less

Manila

Mentor, train, and lead a team of Service Desk Analysts and assist them in their day-to-day support of our customers andapplication systems.- Lead in the development of good customer service practices- Monitor employee satisfaction and feedback to develop improved processes.- Monitor, log, and report service level breaches.- Evaluate, analyze, and document trends and, if necessary, implement corrective actions.- Ensure timely escalation of customer problems by… Show more Mentor, train, and lead a team of Service Desk Analysts and assist them in their day-to-day support of our customers andapplication systems.- Lead in the development of good customer service practices- Monitor employee satisfaction and feedback to develop improved processes.- Monitor, log, and report service level breaches.- Evaluate, analyze, and document trends and, if necessary, implement corrective actions.- Ensure timely escalation of customer problems by documenting the impact to the customer and by assigning appropriateseverity and target resolution time.- Perform with a high level of analytical ability and a strong attention to detail. Ability to define problems, establish facts, anddraw valid conclusions.- Continual improvement of the service desk.- Acts as an escalation point for difficult and complex issues- Ensures that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules,etc.- Generates statistics and managements reports- Represents the Service Desk team at client meetings (weekly/monthly)- Liaise with Senior Management- Perform team meetings to Service Desk staff on changes or deployments Show less

Remote resolution of technical incidents reported by end users regarding:- Handle E-mail, Calls, and Chat related to application issues faced by clients within SLA.- PC’s, laptop, printers, network connection, internet access standard and clients application- Standard client’s software installation, configuration, and update- Lan and email support to end users- User management, file access permission management- Maintain customer’s satisfaction- Create issue tickets… Show more Remote resolution of technical incidents reported by end users regarding:- Handle E-mail, Calls, and Chat related to application issues faced by clients within SLA.- PC’s, laptop, printers, network connection, internet access standard and clients application- Standard client’s software installation, configuration, and update- Lan and email support to end users- User management, file access permission management- Maintain customer’s satisfaction- Create issue tickets by logging all pertinent information with outmost Quality and precision Show less

Kalayaan St. Quezon City

Greenhills, San Juan