Responsible for promoting the company to win new property instructions by overcoming objections, providingan effective marketing plan, utilizing unique selling points of the company and using well toned closing skills toincrease market share and fee levels within the area. Dedicated in following up with past valuations carried out as well as chasing up second hand instructions (notsold) to increase property stock and in turn drive up the business revenue within the branch to remain themarket leader and ‘agent of choice'. Constantly finding ways of improving the business development of the branch by making effective changes tobranch systems, delegating duties to other staff members to improve productivity and organizing marketingcampaigns including local charity events, local sponsorship and supporting the community to increase thebranding of the company and exposure. Compile and manage an effective excel spreadsheet pertaining to sales and valuations to ensure targets aremet and exceeded as well as highlighting areas for improvement. Carry out consistent marketing updates and review of market conditions with Vendors to ensure we maintainthe ‘ethos' of the company and that properties are selling within a reasonable timeline. Recommending andimplementing price changes where and when necessary. Liaise with both buyers and sellers and their respective solicitors and mortgage advisers to ensure of asmooth and trouble free property transaction. Follow up with buyers upon completion to ensure a full aftersales service is provided helping promote future and repeated business.

Working in one of the most affluent and demanding areas of Bristol in developing the business and increasingturnover through property listings, property sales and promoting all other in-house property offerings includingfinancial services, surveying and conveyancing. Manage branch meetings to discuss branch revenue, individual staff targets to meet with business plan anddelegate appointment schedules. Use branch systems to train others and help streamline business methods. Research and review relevant property and local council websites to prepare property comparisons and reportsfor presentation and promote the companies unique selling points. Organise and arrange local charity events, activate marketing campaigns and use networking to maximisecompany exposure and market share to remain leading Estate Agent. Comply with the Ombudsman Scheme and Code of Practice as set down by the National Association of EstateAgents for the protection of the public and to work with them.

Working in one of the most affluent and demanding areas of Bristol in developing the business and increasing turnover through property listings, property sales and promoting all other in-house property offerings including financial services, surveying and conveyancing. Manage branch meetings to discuss branch revenue, individual staff targets to meet with business plan and delegate appointment schedules. Use branch systems to train others and help streamline business methods. Research and review relevant property and local council websites to prepare property comparisons and reports for presentation and promote the companies unique selling points. Organise and arrange local charity events, activate marketing campaigns and use networking to maximisecompany exposure and market share to remain leading Estate Agent. Comply with the Ombudsman Scheme and Code of Practice as set down by the National Association of Estate Agents for the protection of the public and to work with them.

Responsible for seeking opportunities to increase company revenue by reviewing all lines of business for each and every customer through effective listening, probing and qualifying in leveraging promotional savings and helping to lower overall deactivation rate company wide. Adopted a streamlined approach in reducing call handle times by taking ownership of the call, implementing call flow methods and first call resolution objectives to improve service call levels and retaining the customer. Authorised and approved, where necessary discretionary and non -discretionary adjustments based on factual evidence by reviewing and analysing customer accounts on an individual basis. Attended meetings with upper management to discuss and make recommendations on company branch systems and handling service plan procedures in line with customer needs and expectations.

Responsible for seeking opportunities to increase company revenue by reviewing all lines of business for eachand every customer through effective listening, probing and qualifying in leveraging promotional savings andhelping to lower overall deactivation rate company wide.  Adopted a streamlined approach in reducing call handle times by taking ownership of the call, implementing callflow methods and first call resolution objectives to improve service call levels and retaining the customer.  Authorised and approved, where necessary discretionary and non -discretionary adjustments based on factualevidence by reviewing and analysing customer accounts on an individual basis.  Attended meetings with upper management to discuss and make recommendations on company branch systemsand handling service plan procedures in line with customer needs and expectations. 

In charge of managing and maintaining lease vehicles ensuring maximum occupancy achieved, visualinspections carried out and damage reports documented. Reconciled and managed accountsreceivables in setting expectations to corporate clients to ensure losses are minimised. Created and guided clients on lease contracts by recommending the importance of additional insurancecoverage and waivers to help boost revenue.  Promoted the interests of the company by building rapport and trust with all major dealerships to ensureconstant reliability for its own client needs and to remain first choice rental company.  Developed and executed marketing programs and general business solutions by way of B2B helpingincrease company exposure, increased productivity/revenue and helping achieve future expansion.

Prepared and presented property listing appraisals by completing a full competitive marketing analysis based onproperty values, client needs and economic conditions.  Organised and implemented individual marketing campaigns by seeking target markets and following up onsales leads through cold calling door -to-door, mail drops, property bulletins and via 'for sale by owner'advertisements in local publications.  Consulted with prospective and existing clients to establish, build and explain agency relationships to ensurebusiness secured and objections overcome.  Negotiated aggressively in reaching a successful and mutual agreement between buyers and sellersneeds through determination and persistence. This in turn brought repeat business and future referrals.  Attended Real Estate seminars and Real Estate board meetings to develop a continued awareness ofchanges within the industry. 

Andrews and Partners Estate Agents; Worked alongside company executives and upper management to identify and recommend plans for futuredevelopment of the branch by increasing revenue and market awareness within the residential property market.  Established and maintained excellent working relationships with local and national homebuilders/developers byproviding advice on pricing, marketing initiatives, supply and demand and by completing part exchangerecommendation appraisals.  Implemented marketing/PR campaigns including flyer distribution, local and national media publications and localcharitable events to help promote the Andrews brand and values.  Deputized for the Branch Manager in his absence by ensuring all company standards met, other staffmembers were motivated and targets exceeded.  Fully utilized branch systems to assist in the before and after sales process by constantly speaking withall relevant parties to ensure the sales complete in a timely manner and a professional image achieved. 