Jon Kirkpatrick Email & Phone Number

Oversee the day-to-day activities of IT functions directing the work of various full-time employees and contractors with a 70% offshore staffing model in support of webservics (API), websites, batch processing, NACHA/ACH transaction, IVR, POS transactions (Authorization), sftp, Connect Direct. Review various components of the IT infrastructure encompassing java, js, and xml for performance and reliability. Approve change requests for SQL, PL/SQL, Java, and shell scripting. Audit IT adherence to PCI, PII, SOC, SOX, and CFPB regulations. Cultivate critical cross-departmental relationships to drive compliance and efficient communication. Administer paystub delivery system processing 3M pay records every two weeks. • Leveraged SNI technology to successfully reduce IP requirements from 100 to 25 resulting in overhead cost savings during an install of 100 servers migrating from Solaris to Linux (RHEL). • Enhanced efficiency by dividing the team into two responsibilities consisting of one team to correct code defects and the other to investigate and resolve issues. • Designed the architecture for the PrePaid Open Loop / Solspark (Money Network) platform. • Defined and deployed go-forward architecture supporting an HA authorization platform. • Collaborated on the strategy to migrate from Oracle 10g to 11g without interruption of service including an upgrade to replicated databases in multiple datacenters. • Researched, identified, and implemented a gateway server development to support PIN validation providing HA, load balancing, and redundancy. • Reduced processing platform return to service time from four hours to less than five minutes.

Managed the development and implementation of IT based solutions. Liaised as a technical partner in the prepaid organization for the Wal-Mart client. Ensured timely and efficient completion of project expectations. Analyzed processes for potential issues and provided mitigation strategies. Conducted troubleshooting techniques to identity root-cause and recommend sustainable resolutions. Oversaw the application administration of the closed loop gift card environment for various high-profile clients such as Wal-Mart, Starbucks, and Shell. Managed all aspects of projects to replace 15 servers including order, delivery, build, implementation, testing, and the integration of production, QA, and DR systems in multiple states focused on delivery without interruption to business. Led projects with current and future phases of an acquisition valued at $15M. • Accomplished various high-profile complex projects without business interruption and on time.• Spearheaded the installation and implementation of a new $100K inventory management solutions supporting a $75M line of business encompassing server installation, firewall access, server access, database access, and installation and configuration of the third party (COTS) product.

• Executed daily operations of managing Windows NT servers, Microsoft SQL Server2000, IBM Mainframe started task, licensing servers.• Managed the life cycle of applications deployed to internal customers.• Responded to written and telephone requests for assistance and guidance using various tools supported for Systems and Programming.• Represented Infrastructure Support and Development Tools on a Task Force to recommend Source Code Management (SCM) products for the Distributed Computing area.• Organized and facilitated meetings and demonstrations between outside vendors and internal audience.• Restructured and improved deployment processes used to make applications available to internal customers.• Managed over 300 licenses for vendor software and automated the process to assign and revoke licenses.• Successfully handled communications and interactions with multiple vendors. • Structured and maintained a support environment for purchased COTS Applications. • Integrated COTS packages with internal networking, servers, and applications as necessary• Wrote manuals for users to describe installation and operating procedures• Served as Technical Lead for Systems and Programming Infrastructure Support• Conducted both one-on-one and classroom technical training• Traveled as necessary to teach at remote locations, deploy products and provide networking support. .• Supervised three teams of programmers, as acting Team Leader, during absence of our manager over the course of 4 years. Dealt with employees, scheduled work hours, and resolved conflicts.