Jon Kitts Email & Phone Number

Kenmore, New York, United States

Provided strategic leadership and mentoring for sales and operations managers. Solidified accounts by implementing customer service guarantees. Upgraded facilities maintenance, transportation and warehouse management systems while building an effective management structure. Profitable in second month of operations.

Western Ny

Sales results leader in a high performance direct-selling environment. Driven, accomplished sales professional with a passion for improving customer's lives by creating a new and exciting vision for their home. * Experienced design professional * Well respected man of integrity * Proficient in managing personal change

Norfolk, Virginia Area

Led the return of Hostess iconic snack cakes into the military commissary channel. Pioneered sales growth to $6.1M annualized from a start-up. Positioned products in 164 ConUS and OConUS military commissaries and over 300 convenience stores of the AAFES (Army Air Force Exchange System), NexCom (Navy) and Marine Corp in first ten months. Developed selling strategies while directing efforts of our broker Acosta Sales & Marketing. Key Achievements-Developed start-up strategies for quick sales deliverables -Took pricing action to address competitive pressure-Aggressively managed unsalables to optimize margins -Buyer relationships resulted in “best in class” item assortment-Penetrated far east and European markets in 60 days

Norfolk, Virginia Area

Hired and trained a new team of six Account Managers who delivered $250M in incremental revenue in 30 months. Developed strategy to optimize the sale of grocery products into military commissaries and exchanges worldwide. Led customer service turnaround initiative improving annual survey scores three consecutive years while opening seven new US-based multi-temperature distribution facilities. Successfully managed multiple projects concurrently: o Developed contract management best practice of organizing, auditing and fully executing over 600 customer contracts while re-negotiated pricing for 135 customers to simplify rates and reduce administrative costs.o Collaborated with executive team and strategic partners to develop market position plan for new worldwide distribution network.o Transformed 14 field sales professionals into an information source for receiving best practices, auditing and reporting. o Direct reports included Director of Business Development, Director of Marketing, Director of Customer Service and Director of European Markets.Established wildly important goals. Developed effective lead measures, kept compelling score boards and modeled a cadence of accountability.

Raleigh-Durham, North Carolina Area

Provided leadership for the entire enterprise. Doubled sales and improved EBITDA 30% for this productivity-driven labor services organization operating in 38 food distribution centers throughout the US. Delivered millions of dollars in labor saving deploying proven cost containment strategies. Developed innovative customer solutions scorecarding data for retailers, carriers and vendors. Enhanced organizational effectiveness by evaluating existing processes/procedures, aggressively targeting deficiencies, establishing cross-functional training programs and critiquing post-implementation results. Pioneered a retail services division to diversify market presence. Leveraged automation and implemented a proprietary total enterprise system. Direct reports included VP of Operations, Retail Services, Human Resources and Customer Service.

Directed opening of 1m sq. ft. Lancaster, NY distribution center. Blended revised labor standards with incentive-based pay to reduce labor costs. Installed new routing software and driver milage pay to reduce driver labor costs. Invested in team building and coaching for key leaders to promote business acumen and personal responsibility. Creatively maximized backhaul revenue. Transitioned distribution assets to C & S Wholesale.

Successfully reduced labor costs through process re-engineering, labor scheduling and systems enhancements. Designed and implemented check-digit cases selection method which significantly improving fulfilment rates. Favorably impacted workers compensation costs by driving down OSHA rating annually. Provided hands-on leadership by developing front line supervisory talent, dispatch systems and quality control audits.

B.S.B.A., Business

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