Jon Kramer Email & Phone Number

Los Angeles, Ca, Us

Bethesda, Md, Us

Bethesda, Md, Us

Bethesda, Md, Us

Bethesda, Md, Us

• Financial Success: Booked $4.2 million in definite business for The Ritz-Carlton, Los Angeles totaling over 10,000 group rooms in 2018. Highest group room total since hotel opening. • Guest Engagement: 100% ESS score in 2018 for Intent to Recommend & Sales Experience Overall.• Individual Success: Finished 2017 at 117% to goal at The JW Marriott and 139% to goal at The Ritz-Carlton. Finished 2018 at 140% to goal at The JW Marriott and 130% for The Ritz-Carlton.

Bethesda, Md, Us

• Financial Success: Led the Front Office Team to over $517,000 in upsells in 2016, effectively managed labor to beat budgeted HPOR by .20, achieved 120% of Ritz-Carlton Rewards enrollments goal in 2016• Guest Engagement: Ranked #2 in the Western Region with a 57.0 YTD in Full Engagement, led the Front Office team to an 84.8 in Warm Welcome & 74.8 in Fond Farewell Score in 2016. • Led the Western Region and ranked #8 in the Americas in Exceptional Experiences at the Front Desk with a 56% • Experience with PMS, MARSHA, ATLAS, Fusebox, GiveEx, OneYield, & OPERA

Bethesda, Md, Us

2015 Forbes Five-Star Hotel 2016 Forbes Five-Star Hotel2016 AAA Five Diamond HotelHousekeeping Manager responsible for leading a department of 50+ Ladies & Gentlemen on both morning and evening rotations. Responsible for department scheduling, inventory and order tracking, payroll, guest room cleanliness inspections, and employee engagement. Achieved a 97% overall hotel cleanliness on 2015 Brand Standard Audit.Achieved a 92% on the 2015 Employee Engagement Survey. Front Office Supervisor responsible for leading a team of Ladies & Gentlemen at the Front Desk, in PBX, and Bell Services on both morning and evening rotations. Responsible for supervising daily operations in all front of house areas, payroll, finance management, and guest engagement.

Toronto, Ontario, Ca

Maintain control of all guest car keys and claim tickets, post and record payments for all parking services, complete a variety of reports regarding claim tickets and payments Cross-trained as a front desk agent, knowledge of check-in and check-out process, reservation requests, room blocks, etc. Cross-trained as a Residential Concierge at the Four Seasons Place, Houston. Detailed knowledge of hotel residents, corporate lease holders, hotel guests.Cross-trained as a bellman, valet, doorman, lobby ambassador, and PBX operator Coordinate scheduling for 40+ employees per week and conduct standards test of employees Handle all guest interactions with the highest level of hospitality and professionalism, accommodate special requests whenever possible, and resolve guest complaints

Dallas, Tx, Us

Semester long seminar designed to introduce students to all aspects of hospitality operation, learning in a AAA Four Diamond Service environment Rotated through various operational and support departments to observe and participate in key day-to-day activities, attend department meetings, and given exposure to the planning process of Omni’s Executive committee members

Toronto, Ontario, Ca

Responsible for seating guests, making drinks, taking food orders, and food delivery Uphold Four Seasons Core Standards, create memorable experience for all guests Assist guests with any need or desire, answer questions, and Glitch Recovery

Hotel Real Estate Investments And Asset Management Certificate

Bachelors Degree, Hotel & Restaurant Management; Lodging Management