Jon L. Email & Phone Number

Bellevue, Washington, United States

At Creative Dynamic, I've built a company that helps clients do what they do best, while enabling them to avoid doing the things that bring them down. Our custom software streamlines operations, reducing costs. It also allows clients to take on business they would otherwise need to turn down.

I help auto dealers save a minimum of $250,000 each year by sourcing and selling used vehicle inventory for them through our program, TAMS Automatch. Larger dealers can save $1,000,000 or more per location.

Sold equipment, software and services to libraries, universities and copy and print resellers. Managed a small team of inside sales reps for the western region of the US.

• Managed research, analysis, prioritization, implementation and “productization” to make features salable, including creating part numbers, publishing product information internally, and producing internal and external.
• Led release process that introduced new hardware and software features internally. Process included pricing and configuration, staff training, documentation and implementation.
• Conducted independent research, market analysis and customer interviews to develop product / business strategy and market requirements; used results of research to document and communicate market / business.
• Assessed and analyzed existing / perceived business challenges and provided guidance and potential solutions to both internal and external audiences resulting in increased customer satisfaction.
• Negotiated with multiple vendors to improve terms of resale agreements leading to double-digit cost reductions from several vendors, including IBM. Won permanent 20% cost reduction from Fortune 100 vendor.
• Designed, built and maintained an internal product information website that streamlined process for introducing new products, facilitated employee training, and became central communication hub for product related.

• Sourced and contract-manufactured wide variety of spare parts for obsolete military equipment. Responsible for fulfilling each contract from inception to delivery. Maintained perfect customer-acceptance record.
• Maintained appropriate profit margins ranging from 10 to 100%, during each contract’s lifecycle depending on contract type, risk, customer, competition, and contract complexity.
• Negotiated pricing and terms of each contract with customer and vendor dealing with FOB point, delivery times, assumption of risk, payment terms, and other problems with orders.
• Developed Access-based tracking system to assist with contract processing keeping track of all quotes and orders, along with phone and email history, profit margin and other financial information.

• Designed, built and maintained sales reporting system that collected activity from 85 remote sales reps using consumer-grade CRM software package with maximum recommended user-base of 10 users.
• Provided all technical support, repair and deployment services for remote sales force laptops.

Ba, Communication, Psychology

Education record

Hs Diploma