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Operations leader with 8+ years of experience in the medical device and pharmaceutical packaging industry with a focus on production and service. Strong leadership, analytical, planning and people management skills. Passionate about metrics, KPIs, and winning as a team. Noted by peers as a leader who works well with others and fosters a team environment.
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Polymedco
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Director Of ServiceUhlmann Usa May 2023 - PresentTowaco, Nj, Us-Management responsibility over Field Service, Customer Support Engineers and Spare Parts team (20)-Responsible for P&L-Monthly reports to management-KPI and metrics -Customer Escalations -
Director Of OperationsPentax Medical Americas Mar 2022 - Apr 2023Montvale, Nj, Us• Management responsibility over Service & Repair, Service Parts, Customer Service, Service Contracts and Asset Management 40• Responsible for Service P&L• ERP implementation: SAP to D365• Production metrics and reporting• Performance management • Weekly, Monthly, Quarterly Presentations for management and stakeholders -
Senior Manager, OperationsPentax Medical Americas Aug 2020 - Mar 2022Montvale, Nj, Us• Management responsibility over Service and Repair Operations and Customer Service (20 reports)• Attained Service Revenue Budget of $350-$450k month over month from 2018-2021• Ensure monthly production goals are met (avg 600 customer repairs & 150 asset repairs / month)• Monitor daily production metrics (receipts, jobs complete, backlog etc.)• Daily Service investigations and customer account management• Manage projects provided by management• Re-engineered Customer Service experience. Changed quote / order processing turnaround from 3 days to 1-2. Mended broken relationship between Customer Service and Sales (measured by positive feedback from HR & VP of Sales• Implemented new ERP system (D365). User Requirement, User acceptance testing, Protocols and validation.
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Manager, Repair AssurancePentax Medical Americas Dec 2019 - Aug 2020Montvale, Nj, Us• Manage front end operations of endoscope service center (18 ppl)• Establish special handling policy for endoscopes with potential contamination (sampling, inspect, repair, QC)• Part of team that implemented new global service center in Penang Malaysia. Monitored capacity (headcount),quality of repairs and turnaround time until the service center was mature.• Manager used equipment sales program (yielding $1M in revenue) for customers with budgetary constraints• Monthly presentations and reports to track production plants performance and employee efficiencies
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Supervisor, Repair AssurancePentax Medical Americas Sep 2019 - Dec 2019Montvale, Nj, Us• Manage front end of endoscope service and repairs team.• Provide excellent service to customers by delivering high quality repairs at a reasonable cost. • Ensure budget attainment, implement quality improvements, and maximize throughput. • Daily excel reporting including cost analysis, and production monitoring. • Empower team to reach their 10, by taking a team leadership approach which emphasizes “we” over “me”.
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Asset And Used Equipment CoordinatorPentax Medical Americas Aug 2016 - Sep 2019Montvale, Nj, Us• Inventory Management- manage service and sales inventory (4000+pcs). Forecast and oversee budget of 2.0M+ towards purchase of capital equipment for fixed asset inventory (demo and loaner pools).• Developed and maintained the used equipment sales program yielding $1.M+ in annual revenue with average profit margins of 50%+• Financial Analysis-performed profit margin analysis for strategic deals for upper management as requested.• Created 5 Corporate SOPS and numerous process flows to ensure compliance and organization efficiency, including the implementation of new repair specifications for refurbished product which was utilized to mirror a similar policy globally.
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Direct Support ProfessionalAnother Step Inc Aug 2014 - Aug 2016Valley Cottage, New York, Us•Provided daily guidance and supervision to clients with developmental disabilities •Oversees development of clients’ personal and professional skills •Daily written reporting of client progress of skills
Jon Lang Skills
Jon Lang Education Details
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Western Governors UniversityMaster Of Business Administration - Mba -
Alliance UniversityPastoral Studies
Frequently Asked Questions about Jon Lang
What company does Jon Lang work for?
Jon Lang works for Polymedco
What is Jon Lang's role at the current company?
Jon Lang's current role is Director of Service | MBA, Operations Leader.
What is Jon Lang's email address?
Jon Lang's email address is jo****@****cal.com
What is Jon Lang's direct phone number?
Jon Lang's direct phone number is +180273*****
What schools did Jon Lang attend?
Jon Lang attended Western Governors University, Alliance University.
What skills is Jon Lang known for?
Jon Lang has skills like Public Speaking, Event Planning, Powerpoint, Microsoft Office, Customer Service, Leadership, Interpersonal Communication, Microsoft Word, Microsoft Powerpoint, Inventory Management, Microsoft Excel, Music Performance.
Who are Jon Lang's colleagues?
Jon Lang's colleagues are Louizi Olfa, Amey Wood, Lazania S., Kalisa Fisher, Poly Medco, Sebastian Ashimer, Ranjit Singh.
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