SmartAction is transforming customer self-service with Artificial Intelligence. SmartAction’s unique cloud-based Omni-bot technology uses AI and 100% Natural Language capabilities to provide intelligent customer automation in every channel — voice, SMS text, web chat, and social media. Hundreds of companies rely on SmartAction to maximize customer experience while improving operational efficiency.

Develop outbound sales funnel through various lead gen sources to surpass quarterly pipeline objectives. Analyze market data to identify sales opportunities, customer needs, and competitors' tactics, thereby driving sales growth.SALES:• Led the development and execution of sales funnel strategies, including landing page optimization, lead nurturing workflows, and conversion tracking, contributing directly to revenue growth• Independently managed company’s cold calling efforts, consistently outperforming weekly goal of new client discovery calls• Tasked with creating new lead gen campaign and sales pipeline for “new home builds in Denver”; booked $2.5M+ in opportunities in 3 monthsMARKETING:• Oversee and optimize PPC/Google Adwords campaigns for sales conversion, including budget control, ad copy creation, and ROI analysis.• Assist in the creation and execution of digital marketing campaigns across various platforms, such as social media, email marketing, display advertising, and search engine optimization (SEO).• Conduct market research and analyze data to identify trends, target audience preferences, and competitors' strategies, providing insights for campaign optimization.• Monitor and report on key performance indicators (KPIs), such as website traffic, conversion rates, and engagement metrics, using analytics tools.• Develop and manage the social media marketing strategy across Facebook, Instagram, Youtube, and TikTok• Manage and optimize PPC/Google Adwords campaigns, including budget allocation, ad copy creation, and performance tracking.• Support the implementation of SEO strategies to improve organic search rankings and website visibility

Managed a portfolio of accounts, focusing on the growth of client commitments and revenue through targeted sales strategies. Collaborated with clients to understand their needs, develop customized sales solutions, and drive revenue growth. Led daily operations to align with sales targets, expand accounts, and ensure customer satisfaction. Recognized for consistently exceeding monthly and quarterly sales targets. • Managed 25+ accounts across the Southern region, cultivating strong client relationships and understanding individual sales goals• Achieved a 27% YoY growth in annual revenue from managed accounts through strategic sales planning and execution• Successfully implemented sales strategies leading 10+ clients to see a pipeline increase of 20%+ in 2022, focusing on lead conversion and closing• Prepared and presented detailed monthly sales reports to customer leadership teams, highlighting successes and areas for improvement• Exemplified outstanding sales skills in-person, on video, and over the phone, providing tailored customer service and support

Manage department's operational needs to ensure floor and employees were organized, and all electronic systems were accurate. Directed PCAs (Personal Care Assistants) and CNAs (Certified Nursing Assistant) on daily responsibilities. Performed patient intake consults for nurses and doctors.• Awarded Employee of the quarter - for efficiency and exceptional customer care• Managed the implementation and maintenance of Care4-EMR (Electronic Medical Records) system and patient record database• Consistently recognized by patient/client reviews & testimonials for excellent customer service

• Earned highest rank in patient satisfaction and efficiency despite being a high pain stress environment.• Lauded for exceptional rating on patient satisfaction surveys and receiving multiple commendations from patients. Improving patient positive feedback by 38%.• Recognized by leadership for the highest number of positive patient reviews of the entire floor.

Established an exceptional rapport with customers as they enter the facility and ask questions to determine their level of experience and knowledge with the products. Offer recommends and answers questions to ensure customers are satisfied and comfortable with purchase. Maintain inventory of stores during opening and closing duties.• Promoted to key manager within first 3 month of employment• Utilized social marketing via Facebook and Instagram to increase foot-traffic by 26% in 2016 • Tasked with designing Instagram ads for social marketing campaigns• One of the firs to utilize Instagram stories (launched 8/2016) to drive increased brand awareness • Managed team of 30+ employees ensuring consistent level of service and optimal customer experience

Build and maintain customer relationship to boost sales and generate repeat business. Recommend solutions within customer budgets and promote opportunities for additional products, future purchases, and referral business. Established an exceptional rapport with customer and increased sales through excellent referrals. Coached new employees sales strategies.• Recognized by leadership for consistent “exceeds expectations” rating on reviews after 90-day period.• Recognized for the most consistent close rate in the department, and highest revenue per hour.

• Displayed a positive, helpful attitude on a daily basis that was consistently praised by patients and employers.• Highly praised for effective team-work and consistent delivery of exceptional care to residents.