Enriching lives, one desk at a time. Implements service plans and supported routines; assists individuals in performing daily tasks/assignments to successfully achieve personal and professional goals; educates through the creation and implementation of individualized service plans and daily curriculum/activities, with a heavy focus on community integration; ensures a supportive and structured environment; provides guidance, advocacy and life skills education for individuals served; creates opportunities and provides support for individuals to maximize independence through skill building and use of assistive technology; implements activities that inspire the development of valued roles and personal relationships; implements all procedures that ensure the safety, well-being, and security of individuals served.

Crafting engaging website content for Fix8 Media clients, with an eye toward SEO. Writing copy for blogs, email campaigns, and other marketing materials. Working directly with clients to tailor content for target markets in a variety of industries, ensuring readability, technical accuracy, and sound grammar/punctuation.

Role included processing cases within the office of the Clerk Magistrate, maintaining statistical data, working within the MassCourts integrated case management software system, and supporting attorneys, litigants, and law enforcement personnel.

Successfully managed regional office and staff of this telecommunications contracting firm for a decade, until the pandemic resulted in business closure in September 2020 due to structural changes at Comcast Inc.• Interviewed, hired, and onboarded new talent.• Supervised team and managed schedules in adherence to project deadlines and budgets.• Developed operational budgets and maintained business accounting. • Planned and implemented performance strategies that rewarded staff for achieving company goals and standards.• Coordinated and facilitated training (both classroom and field) that developed and sustained a productive, knowledgeable, and effective staff.

• Led, mentored, and developed Customer Service teams in New Bedford, MA, Plymouth, MA, Waltham, MA, and Malden, MA call centers.• Established and implemented processes to improve productivity and efficiency through problem solving.• Created and maintained team schedules that provided coverage for all necessary duties during business hours.• Created and analyzed weekly reports, monitoring call center volumes and trends, and presented data to senior leadership.