Promoted into role as member of 3-person senior leadership team responsible for driving positive business impact by directing a globally disparate organization across two geographical locations (Seattle, Wa and Budapest, Hungary). Charged with overseeing day-to-day operations of remote-first, distributed teams in an agile software development environment. Core responsibilities include team health and performance, project and capacity planning, and employee life cycle functions from recruiting, hiring, onboarding, employee development, employee engagement, performance management, and career pathing.Key Achievements:● Increased revenue at an annualized rate of 10%; doubling revenue to over $700m/yr in 10 years.● Maintained employee retention rate of 95% with an average employee tenure of 6 years.● Increased eNPS by 38% YoY from 26 to 36● Established effective employee development programs that contribute to increased job satisfaction, employee retention, and organizational success by fostering a culture of continuous learning and growth.● Led a job leveling exercise to evaluate and categorize our job families by responsibilities, skills, experience, and impact, establishing a clear and transparent structure of job levels● Implemented a competency matrix that outlines and articulates the skills, knowledge, and abilities expected at each job level for each of our disciplines, creating clarity in skills, identifying skill gaps, and providing a framework for evaluating performance, and establishing goals for professional development.● Implemented practices and principles that contribute to building a workplace where all employees are treated fairly and have clear insight into the factors influencing their compensation.● Introduced a structured strategic planning process that sets cross-product/cross-program priorities driven by business need.

Promoted into role as member of 3-person senior leadership team responsible for vision and strategic direction for software development. Charged with overseeing day-to-day operations of remote-first, distributed teams in an agile software development environment.Key Achievements:● Developed and promoted six product development managers, six people operations managers, and two engineering managers from within to complement existing software development leadership staff. ● Accelerated delivery timelines, improved quality, and elevated employee engagement by decentralizing core functions across product, engineering, support, and people disciplines.● Conceptualized and implemented cultural and leadership values and principles used as foundation for measuring collective and individual success, improving employee experience and retention.● “Train trainers” by leading, coaching, and developing engineering, product, and people operations managers ensuring operationally, culturally, and socially healthy teams that deliver maximum business value while executing with technical excellence.

Elevated into senior position to provide leadership to the technical support group tasked with delivering tier 2 technical customer support, data analytics and reporting. Guided efforts spanning program strategy and execution, product health monitoring, and early detection and resolution of critical customer-impacting production issues as needed. Key Achievements:● Positioned five managers for positions of greater responsibility by establishing a leadership development program designed to identify and develop next-level leaders.● Architected industry leading global support organization to enable triple-digit business growth and platform conversion from desktop to mobile, growing from 20 employees to 50 while adding an off-shored team in Hungary.● Earned “gold standard” status from banking partners for building support tools and transparency reporting for legal and regulatory compliance including patent-pending facial and object detection technology, and content review and approval processes.● Achieved an employee retention rate of 98% and an employee promotions rate of 44% over three consecutive years. ● Delivered 99.9% annualized uptime for critical systems by introducing rapid validation of key business metric alerts and implementation of a 24/7 product support organization for the first time in company history. ● Strengthened product health, enhanced alignment with product development, and strengthened deep domain knowledge by introducing a multi-threaded testing methodology.

Selected for an inaugural role focused on providing strategic direction and operational management within software development. Directed planning and execution of strategic initiatives instrumental in attaining shared business goals ensuring software projects followed the overall vision and strategy of the organization. In addition, established and reinforced agile best practices within iterative engineering teams while validating product releases delivered customer-requested features and functionality.Key Achievements: ● Enhanced revenue-generating capabilities and reduced reliance on internal support teams by leading the development and deployment of a new affiliate self-service portal delivering new website tools that provided resellers with greater flexibility in website design. ● Improved product quality and functionality by negotiating, contracting, and coordinating out-sourced development projects producing custom video encoding and mobile broadcast client capabilities.

Recruited to lead the development of a 10-member program management organization working within product-aligned software development teams.Key Achievements:● Constructed a program management function within the software development organization focused on delivering the company’s highest priority initiatives.● Led the Agile transformation of the software development organization including the implementation of a scalable program framework with appropriate structure, governance, metrics, and tools.

Successfully led projects of varying size and complexity for cross-functional business units. Led diverse project teams through the successful execution of all project phases from initiation product launch and deployment. Key Achievements:● Managed up to 12 concurrent projects with project teams of various sizes (5 to 40 people).● Delivered cutting-edge digital marketing solutions to multi-OEM clients across various platforms and complex technologies; Impacting as many as 10 clients and over 10,000 dealership websites.● Launched new CORE products and solutions to market that contribute to $500M in annual company revenue.● Led the delivery of multi-million dollar projects that come in within tight deadlines and budget constraints while responding appropriately to changing requirements within a rapid development cycle.

Led the planning and execution of internal projects focused on driving service strategies and solutions while gaining operational efficiencies through process improvement and change management. Key Achievements: ● Implemented process improvements leading to increased efficiencies, cost savings and revenue; Improved monthly handle count by 20% per rep resulting in a head count savings of 3 FTE (’07 over ’06).● Developed Performance Management plan and a standardized Reward & Recognition system for all Customer Operations resulting in improved performance and employee morale● Selected member of the Business Operations Team: designed and implemented all Customer Operations procedures with respect to new products and systems initiatives to maximize employee compliance and minimize customer impact during transition.

Managed regional sales operations for an industry leader in the treatment of ADHD and Narcolepsy

Managed day-to-day local branch operations for an industry leader in the global automotive rental space.