Global Head Of People Operations
CurrentPromoted into role as member of 3-person senior leadership team responsible for driving positive business impact by directing a globally disparate organization across two geographical locations (Seattle, Wa and Budapest, Hungary). Charged with overseeing day-to-day operations of remote-first, distributed teams in an agile software development environment. Core responsibilities include team health and performance, project and capacity planning, and employee life cycle functions from recruiting, hiring, onboarding, employee development, employee engagement, performance management, and career pathing.Key Achievements:● Increased revenue at an annualized rate of 10%; doubling revenue to over $700m/yr in 10 years.● Maintained employee retention rate of 95% with an average employee tenure of 6 years.● Increased eNPS by 38% YoY from 26 to 36● Established effective employee development programs that contribute to increased job satisfaction, employee retention, and organizational success by fostering a culture of continuous learning and growth.● Led a job leveling exercise to evaluate and categorize our job families by responsibilities, skills, experience, and impact, establishing a clear and transparent structure of job levels● Implemented a competency matrix that outlines and articulates the skills, knowledge, and abilities expected at each job level for each of our disciplines, creating clarity in skills, identifying skill gaps, and providing a framework for evaluating performance, and establishing goals for professional development.● Implemented practices and principles that contribute to building a workplace where all employees are treated fairly and have clear insight into the factors influencing their compensation.● Introduced a structured strategic planning process that sets cross-product/cross-program priorities driven by business need.
