Help Desk Specialist
Hebron, Kentucky, United States
Assisted with password issues and resets.Helped train new local hires Provided support for Salesforce CRM, Good Dynamics applications, Microsoft Office Suite, Java,proprietary Humana applications,and Citrix environments.Troubleshooting for network connections including Array VPN and Aruba Router hardwareAvaya and Cisco phone troubleshootingProvided remote desktop support to callers with Bomgar softwareDocumented incident tickets with CA Service Desk Manager