• Managed client relationships for multiple small businesses, ensuring timely and effective IT support and service delivery.o Conducted regular check-ins and reviews with clients to assess and address their IT needs and concerns.o Collaborated with sales and technical teams to tailor IT solutions that met client specifications.o Provided regular updates and reports to upper management on client status and account health.• Led a team of IT support specialists in diagnosing and resolving technical issues.o Improved team efficiency and issue resolution times through targeted training and process improvements.o Implemented best practices for troubleshooting and problem-solving, reducing the average time to resolution.• Implemented and configured security protocols including VPN, firewall, and network monitoring solutions.o Enhanced overall network security and reduced vulnerability incidents by configuring IPSec and other security measures.• Conducted weekly team meetings to discuss ongoing projects, provide training, and foster collaboration.o Enhanced team performance through effective communication and continuous professional development.• Contributed to documentation and knowledge base for internal and client use.o Developed and maintained comprehensive documentation, improving knowledge transfer and resource availability.

• Customer Success Manager for key accounts.o Set up week meetings with key accounts.o Worked with sales and engineering to make sure clients needs were meet.o Reported needs and account updates to upper-management• Led team in troubleshooting Remote Console Server issues, resulting in an improvement in issue resolution efficiency.• Configured IPSec and Radius/Tacacs, enhancing network security.• Conducted weekly team meetings, delivering training sessions and enhancing team collaboration.• Contributed to Zendesk administration and knowledge base writing.

Intrusion DetectionFirewall ConfigurationUnix/Linux Server ConfigurationSegmentationProxyVPN TunnelingSpam AssassinEXIM EmailSecurity PolicyNetwork Design

Team leader of helpdesk Windows, Windows 7, Windows 8, Windows 10 and Mac Advanced knowledge: I.T. Networking WINDOWS SERVER 2003, 2008, 2012 Mobile device support - iphone, android, windows Firewalls (SonicWALL) Domain and Workgroup SupportScanners & Printers Viruses & Malware VPN, SQL & VirtualizationAbility to multi-task & work efficiently Research, recommend and learn new technologies Document existing processes and technologies. Backup and recovery, including disaster recovery

Provide Administrator Support to Good Technology CustomersActive Directory TroubleshootingExchange/Domino TroubleshootingSupport Good Technology Server

Installed and maintained Local Area NetworkOptimized Network connectionsDeployed Ruckus Wireless NetworkSupervise Helpdesk TechniciansNetgear switch deploymentProject ManagementVOIP Planing, Deployment & Maintenance User Account & Access setupResolved users software and hardware issuesServer RepairServer Configuration & DeploymentSupervised Desktop Support StaffHelped with corperate policy creation

• Setup, configured and maintained wireless networks for clientele with my assigned region.• Handled all Cat5 cabling installation and issues during installs and service calls.• Ensured that all Cabling was installed to proper Cat5 standards• Conducted speed and bandwidth testing between client networks and signal towers to ensure proper network optimizations• Supervised and participated in the upgrade of the backbone to fiber optics.• Installed rack mounted networking equipment within remote signals tower sites.• Optimized and maintained signal towers for speed, load balancing and security.

• Provide leadership and guidance to helpdesk personnel. • Performed network administration and network security duties as part of daily and weekly routine. • Maintained, users and computers via Active Directory.• Monitor network and Internet use logs and forward them to department managers as needed.• Providing technical assistance and support for hardware, software, and network related issues.• Support remote associates via associated VPN and Network Access Control technologies.• Encrypted all computers with SGN Safeguard Whole Disk Encryption and provided follow-up support.• Setup multiple Mac’s with Windows 7 running in Parallels Desktop as a virtual machine.• Created multiple virtual machines of Windows in VMware Fusion and Parallels for Mac users.• Provided support for a multi-farm Citrix environment.• Helped network security team run security vulnerability & security audits on the network.• Provided technical support for Mac users in the Graphics and Communications department.• Enforcement of security and electronic acceptable use policies.• Help evaluate and improve existing security and acceptable use policies.• Assist in the research of emerging technologies for productivity and security enhancements.• Provided database support and assisted the Sr. Database Admin with routine maintenance.• Plan and execute the deployment and support of Windows 7 in a large enterprise environment. • Assist with disaster recovery training and operations as needed.• Lead Special Incident Recovery Teams. • Ran reports in SCCM client in order to upgrade hardware on client computers.

Providing technical helpdesk services to corporate clients in a friendly service oriented environment. Diagnosed and resolved Citrix hosted application connectivity.Managed users and access via Active Directory. Provided leadership and training to new technicians during initial training period.Lead multiple SME Teams for large scale financial organizations. Maintained network security by enforcing password policy and support for Whole Disk EncryptionTroubleshooting & resolving technical issues with PC & Mac systems, as well as integrated networks.Dispatching onsite technical assistance for remote locations when needed.Provided technical support for multiple Citrix environments.Maintained and provided technical support for large various databases.