Jon Latimer Email & Phone Number

Salt Lake City, UT, US

Salt Lake City, UT, US

• Managed client relationships for multiple small businesses, ensuring timely and effective IT support and service delivery.o Conducted regular check-ins and reviews with clients to assess and address their IT needs and.
• Led a team of IT support specialists in diagnosing and resolving technical issues.o Improved team efficiency and issue resolution times through targeted training and process improvements.o Implemented best practices.
• Implemented and configured security protocols including VPN, firewall, and network monitoring solutions.o Enhanced overall network security and reduced vulnerability incidents by configuring IPSec and other security.
• Conducted weekly team meetings to discuss ongoing projects, provide training, and foster collaboration.o Enhanced team performance through effective communication and continuous professional development.
• Contributed to documentation and knowledge base for internal and client use.o Developed and maintained comprehensive documentation, improving knowledge transfer and resource availability.

Edison, New Jersey, US

• Customer Success Manager for key accounts.o Set up week meetings with key accounts.o Worked with sales and engineering to make sure clients needs were meet.o Reported needs and account updates to upper-management
• Led team in troubleshooting Remote Console Server issues, resulting in an improvement in issue resolution efficiency.
• Configured IPSec and Radius/Tacacs, enhancing network security.
• Conducted weekly team meetings, delivering training sessions and enhancing team collaboration.
• Contributed to Zendesk administration and knowledge base writing.

Murray, UT, US

Intrusion DetectionFirewall ConfigurationUnix/Linux Server ConfigurationSegmentationProxyVPN TunnelingSpam AssassinEXIM EmailSecurity PolicyNetwork Design

South Jordan, Utah, US

Team leader of helpdesk Windows, Windows 7, Windows 8, Windows 10 and Mac Advanced knowledge: I.T. Networking WINDOWS SERVER 2003, 2008, 2012 Mobile device support - iphone, android, windows Firewalls (SonicWALL) Domain and Workgroup SupportScanners & Printers Viruses & Malware VPN, SQL & VirtualizationAbility to multi-task & work efficiently Research.

Provide Administrator Support to Good Technology CustomersActive Directory TroubleshootingExchange/Domino TroubleshootingSupport Good Technology Server

Salt Lake City, Utah, US

Installed and maintained Local Area NetworkOptimized Network connectionsDeployed Ruckus Wireless NetworkSupervise Helpdesk TechniciansNetgear switch deploymentProject ManagementVOIP Planing, Deployment & Maintenance User Account & Access setupResolved users software and hardware issuesServer RepairServer Configuration & DeploymentSupervised Desktop Support.

US

• Setup, configured and maintained wireless networks for clientele with my assigned region.
• Handled all Cat5 cabling installation and issues during installs and service calls.
• Ensured that all Cabling was installed to proper Cat5 standards
• Conducted speed and bandwidth testing between client networks and signal towers to ensure proper network optimizations
• Supervised and participated in the upgrade of the backbone to fiber optics.
• Installed rack mounted networking equipment within remote signals tower sites.

Roseland, New Jersey, US

• Provide leadership and guidance to helpdesk personnel.
• Performed network administration and network security duties as part of daily and weekly routine.
• Maintained, users and computers via Active Directory.
• Monitor network and Internet use logs and forward them to department managers as needed.
• Providing technical assistance and support for hardware, software, and network related issues.
• Support remote associates via associated VPN and Network Access Control technologies.

Providing technical helpdesk services to corporate clients in a friendly service oriented environment. Diagnosed and resolved Citrix hosted application connectivity.Managed users and access via Active Directory. Provided leadership and training to new technicians during initial training period.Lead multiple SME Teams for large scale financial.

Bachelor Of Applied Science (B.A.Sc.), Information Systems Security And Cyber Crime

Associates Of Sience, Comuter Networking Systems