Facilitation of multiple development teams (both newly formed and existing teams) through coaching as servant/leader; helping to set the pace and ensuring teams are working towards delivery commitmentsMaintaining a continued awareness and visibility of the budget against actual cost incurred to meet the project objectives Coaching the business on the application of Agile practices at an organisational level as well as team level, encouraging an environment of relentless improvementFacilitation of Scrum Events for multiple teams and at an organisational levelEnsuring disciplined software development approaches are applied: continuous integration and test automation to support early sight of test outcomes, peer reviews, early QA, and sustainable pace as standardIdentification of impediments and supporting the team to overcome these, with learnings gained to avoid future blockersDelivery of projects and products using the appropriate agile project management methodologySupporting the Product Owners on backlog refinement, understanding of minimum viable products and how to efficiently delivery high quality products within iteration cadenceKeeping abreast of emerging Agile tools and techniques, ensuring that I support creation and maintenance of a trusted environment that encourages collaboration, problem solving, engagement, communication, innovation and motivation.

• Leading, guiding and coaching an Agile team as servant/leader on how to use and implement Agile practices; supporting and delivering high quality software changes• Ensuring disciplined software development approaches: continuous integration, refactoring practices, peer reviews, early QA, and sustainable pace as standard• Facilitating Daily Stand ups, Retrospectives, Iteration Reviews, Planning sessions within the Agile delivery framework• Completing Capacity planning and facilitating Product Backlog reviews; ensuring that this is maintained with the Product Owner• Leading and contributing to the company’s Communities of Practice, including Test Automation approach, facilitating communication through discussion, decision making and conflict resolution• Agile coaching across the business to support the Agile process and delivery objectives; including working with teams, colleagues, departments, external and internal suppliers• Stakeholder management to ensure awareness of activities and progress; encouraging transparency • Keeping abreast of emerging Agile tools and techniques supporting creation and maintenance of a trusted environment that encourages collaboration, problem solving, engagement, communication, innovation and motivation.• Influence the tactical planning of resource considering strengths, skills, experience, knowledge, ability and dependencies between internal and external delivery teams

• Part Time Scrum Master for 2 Agile Scrum Teams during first 6 months of 2017. Facilitating Agile Ceremonies and Product Backlog reviews with the Product Owner• Implementing an Agile framework to backlog delivery for newly formed Scrum Team and completing backlog refinement through working with the Scrum Team and Project Manager• Leading review of live system defects, including triage to the appropriate teams and working with the Product Owner to capture any new requirements within the Product Backlog• Facilitating sessions with Business Stakeholders to capture requirements and completing process reviews and refinement to maximise efficiency and ensuring a high standard of customer journey• Working as a Business Analyst liaising with Developers and Testers to ensure understanding of the business requirements, testing approach and acceptance criteria for User Stories while being a point of referral on additional ad-hoc tasks• Completing reviews of development completed with Internal and External Stakeholders, ensuring understanding of the functionality and that this meets the Business Requirements• Coaching and mentoring of new members of the team to help them become fully effective team members

• Providing technical requirements and elaboration of User Stories across multiple claims functions; working in an Agile Project environment• Developing functionality and working closely with developers to ensure system build meets business needs• Managing key stakeholders within the business to ensure understanding, gathering of requirements and acceptance of new system• Business Readiness; chairing sessions with the business to review system and processes, writing, collating and reviewing training documents, supporting model office functionality and system implementation

• Sole analyst of the business’ Third Party claims portfolio, with a cumulative reserve in excess of £50 million, and the business’ Recovery claims portfolio, with a cumulative Recovery reserve in excess of £15 million.• Assisting with existing key business strategies both at project involvement and analysis levels.• Identifying and providing solutions for departments to increase efficiency.• Designing and implementing process reviews and change.• Developed functionality for our First Notification Of Loss team to be able to ensure claims are allocated in a unified approach• Building and designing the framework for fully automated MI for claims, which had not been previously available.

Change Manager for implementation of Home Insurance Common Policy wording and re-location of Home Insurance Product from Newmarket Contact Centre to Bexhill. • Infrastructure was in place and tested and a successful launch. Subsequently the quarterly targets were exceeded following launch.• Ensuring that the business was ready for launch date; training documents developed and reviewed, new contact numbers built and DDI’s in place to support call volumes.Operational Business lead for PCI-DSS project, • Ensuring we are compliant in taking card payments • Supporting the PMO to implement the solution within our Operational functions. • Designing training material, completing Business Requirement documents and Acceptance criteria.Completing Post-Implementation reviews, benefits realisation, overseeing UAT testing, Process and Procedure mapping.