As a Senior Technology & Strategy Executive with a track record of leading product vision and transformation, I’m driven by a commitment to create innovative solutions that resonate deeply with customer needs and market dynamics. Throughout my career, I’ve specialized in shaping and executing product strategies that empower companies to thrive in competitive markets—whether healthcare, hospitality, education, or retail.My journey began with a fascination for problem-solving and a drive to deliver value at every level of an organization. Over the years, I’ve led SaaS transformations, built high-performing product teams from scratch, and implemented data-driven roadmaps that have allowed organizations to make strategic, customer-centric decisions with confidence. Whether migrating thousands of clients to the cloud or designing AI-powered products, my goal has been to simplify complexity and elevate customer experiences through thoughtful, agile product strategies.I am passionate about the potential of AI and analytics to enhance Product Lifecycle Management and streamline operational efficiency. At CBORD, I had the privilege of spearheading AI-driven innovations that improved patient engagement and regulatory compliance, all while scaling product capabilities 7-10x to meet modern demands. Building cross-functional alignment across sales, engineering, and professional services teams has been instrumental in driving organizational change, and I pride myself on balancing hands-on execution with long-term strategic planning.At Oversight Systems, I transformed the product strategy by introducing agile best practices and launched the company’s first white-label product, enabling us to capture a new market segment and drive 25% ARR growth within a year. As a mentor and team leader, I’ve always believed in empowering others to take ownership and innovate, fostering environments where teams excel and products flourish.From go-to-market strategy to M&A and revenue growth, I thrive on connecting the dots between emerging market needs and robust, scalable solutions. I welcome opportunities to connect with like-minded professionals and companies looking to leverage my experience in building future-proof products and driving growth.If you’re interested in talking about "where to play" (product strategy / market analysis), or exploring "how to win" (i.e. value creation, revenue and profit growth), please feel free to reach out. I’m always open to new connections and ideas that spark transformation.
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Chief Product OfficerJaggaerAtlanta, Ga, Us -
Founder | Lead ConsultantJwl Innovation Strategies, Llc Nov 2024 - PresentThought Leadership, Innovation and Consulting Services supporting Tech Companies across multiple market segments, supporting both short and mid-term engagements. Key areas of focus include:- Strategy and Product Strategy Development and Analysis - Where to Play? How to Win?- Product Management Best Practices- Data-Driven Product Prioritization and Roadmap Development- M&A Due Diligence- Value Creation Planning and Support -
Head Of Product | Vp, Product StrategyCbord Jul 2021 - Oct 2024Ithaca, Ny, UsLead 25+ person Product and Technology Team to drive the product vision and strategy for two major technology platforms. Establish critical cloud migration strategies - including the migration of thousands (1000s) of facilities from legacy on-premises software to a new SaaS platform, improving hosted cost efficiency by 7x.• Supported multiple acquisition / merger opportunities including a large successful merger ($1.5B) through due diligence and integration – increasing revenues >2x.• Implemented a new product management organizational model supporting $20mm in R&D investment, improving cross-functional alignment, increasing overall throughput by more than 25%. • Established User Experience Center of Excellence (COE) by applying structured research and A/B user testing. • Set a foundation for long-term growth by leading cross-functional alignment on a 5-year vision, driving >10% YoY organic growth of a $200mm business with significant quantitative conviction to support the strategic plan.• Developed and executed a KPI-driven product prioritization framework, enhancing roadmap credibility and aligning with revenue and EBITDA growth targets.• Inspire innovation and team building using AI technologies in support of customer satisfaction and operational efficiency.• Excelled as a hands-on executive sponsor to recover and maintain CBORD’s relationship with largest non-profit healthcare system in the United States. Maniacal focus on improving the customer experience.• Delivered win/loss analytics automation, including industry trends, competitive analysis, and Voice of Customer (VOC) and rebuilt GTM packing and pricing supporting ~10% organic growth.• Led the vision for continuous integration (Real Time / Near Real Time) with expanded Data Access and Data Analytics with API framework to ensure compliance (HIPAA). -
Vp, Product ManagementOversight Systems May 2019 - Jul 2021Atlanta, Ga, UsRecruited, developed, and built a high-performance product management team in a $20mm ARR business to enable and support Value Creation model. Established customer-facing roadmap for the first time, as well as launching a brand-new AI product line supporting procurement operations and expense controls.• Played a key role in supporting the successful transition of company ownership between private equity firms - ensuring strategic alignment and structured approach to value creation.• Transitioned the “ad-hoc” Product Lifecycle Management (PLM) process into agile product planning and development best practices that resulted in more throughput, stakeholder visibility, and stronger Board-level alignment. • Enhanced product design using market research and customer insights to support agile methodologies for both product management and product development teams.• Created key accountability metrics to enforce “say:do” ratio, improving delivery to commitment to 95%.• Collaborated with ELT to successfully pivot product and go-to-market strategy to capture a new market segment and launched the company’s first white-label software solution, both of which helped set the stage for >25% ARR growth within 12 months. -
Sr. Director, Group Product LeaderNcr Corporation Jul 2016 - Jun 2019Atlanta, Georgia, UsSpearheaded the overall Hospitality product vision, including investment business case to support a 50% increase in software development investment over 12 months to establish a comprehensive SaaS platform in a fast-growing market.• Managed the strategic analysis and allocation of $60mm in R&D funding and presented to CEO/Board members to successfully secure approval.• Conducted Market Research and develop 3-year Product Strategy, with expanded focus on consumer engagement. • Created and supported new go-to-market offers that based on market trends, designed to differentiate the solution portfolio in a highly competitive market, targeting up to 70% in added ARR value.• Identified and secured more than 20 strategic partnerships and helped to facilitate multiple M&A initiatives, contributing to company expansion in B2B and consumer-facing markets.• Re-organized product teams under a new business unit model, aligned for greater efficiency and scalability to support sales and marketing. -
Senior Director, Product Marketing And Solution ManagementNcr Corporation Oct 2012 - Jun 2016Atlanta, Georgia, UsDeveloped and le a new solution selling approach supporting global hospitality market. Conducted strategic market analysis and developed targeted lead generation campaigns, increasing pipeline funnel by 10-15%. Utilized data-driven strategies to penetrate new geographic markets and optimize growth across territories.• Strategized with C-level executives to implement new digital consumer engagement initiatives, increasing customer satisfaction and creating new growth segments. Led development of NCR Hospitality solution strategy, driving >5% YoY market share growth opportunity in highly competitive and fast paced restaurant technology market.• Collaborated with sales teams to develop a completely new and differentiated solution marketing message. Executive sponsor for targeted prospects and customers in both the enterprise and small business market segments.• Served as keynote speaker at industry events, driving thought leadership on key technology trends and innovation. Helped increase brand visibility, new client engagement, and motivated the sales team.• Launched a new funded development services offering and go-to-market strategy, accelerating product roadmaps and enabling customers to meet critical objectives; nearly doubling the development services business.• Leveraged technical expertise and served on multiple high profile customer executive committees (4 of top 10 restaurant chains in the U.S.) to develop next generation mobile consumer engagement applications.
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Vp, Retail SolutionsRedprairie Jul 2009 - Sep 2012Scottsdale, Arizona, UsOverall P/L owner for Retail Product Portfolio, Product Innovation & Services. Led the sales, strategy, product management, and implementation services supporting $100mm in annual revenue, including 40% growth in year 2.• Organized and developed a team of pre-sales Solution Consultants, supporting $20M bookings targets in new software license and ARR, including a workforce management and payroll and HRIS integration module.• Expanded implementation services team (with on-shore and off-shore talent) and exceeded realization targets. Co-developed an expanded services offering with both technical and implementation consultants resulting in >10% annual revenue and expanded gross margin.• Secured marquee retail clients, including 2 of the top 10 in the U.S and the largest grocer in the UK driving >$10mm ARR.• Developed strategic partnerships with consulting firms driving preferred selections and accelerated implementations. -
Vp, Retail Product StrategyRedprairie Dec 2006 - Jun 2009Scottsdale, Arizona, UsLed global product marketing, product strategy and management for retail solutions (Inventory, Workforce Management, and Site Operations), including differentiating integrations with RedPrairie’s WMS applications.• Successfully merged the startup BlueCube organization into the RedPrairie team as part of the acquisition. • Guided the R&D investment of >$10M annually to align with both market position and company objectives.• Delivered executive briefings and served as keynote speaker at industry events, enhancing industry recognition partnership growth.• Earned President’s Club in each year of eligibility.
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Director, Retail Product ManagementRedprairie Jun 2004 - Nov 2006Scottsdale, Arizona, UsDirected overall product management, including the customer-driven (funded) development of the Workforce Management and Store Inventory Management solutions.• Led the creation, launch, and operation of the company’s Workforce Management Product User Community – formalizing process to collect customer feedback and industry trends (Voice of Customer).• Incorporated feedback from user research to improve product design.• Served on various retail industry technical standards committees. Served two terms as Vice-Chairman National Association of Convenience Stores (NACS) Technical Committee.
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Strategic Account ManagerRedprairie Jul 2003 - May 2004Scottsdale, Arizona, UsSupported strategic accounts delivering $8M ARR. Identified and captured new services and license opportunities, supporting overall sales quota. Served as the customer advocate, key point of contact and advisor to customer executives. Proven Customer Success leader.• Managed the transition of a major international customer from an unsatisfactory customer experience to a strong customer reference through a focus on improved delivery performance, deployment quality, and support services.• Transitioned major convenience store chain to a cloud Back Office solution in less than 1 year.• Key member of Leadership Team that launched a new company as a start-up (BlueCube Software).
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Solution Delivery Manager, Convenience RetailRadiant Systems May 2000 - Jun 2003Atlanta, Georgia, UsProvided successful implementation services and transition to support of new customers. Led a team of retail industry support specialists to meet customer expectations.• Architected and supported the workforce management and site operations solutions for several top tier domestic and international clients in both the Convenience Retail and Hospitality markets.• Managed Hosting Operation teams, including change management in support of a new multi-tenant Software as a Service (SaaS) application.
Jon Lawrence Education Details
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Cornell UniversityBachelor Of Science (Bs)
Frequently Asked Questions about Jon Lawrence
What company does Jon Lawrence work for?
Jon Lawrence works for Jaggaer
What is Jon Lawrence's role at the current company?
Jon Lawrence's current role is Chief Product Officer.
What schools did Jon Lawrence attend?
Jon Lawrence attended Cornell University.
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