Jon Lett Email & Phone Number

United States

The Legends At Village West, Kansas City, Ks

Over the past seven years, I have established myself as a versatile leader in the Converse fleet. My ability to connect with my team, peers, field leadership and HQ partners has given me many opportunities to make an impact at the store, district and DTC.Some key accomplishments and critical experiences:- District 6 Service Training Captain - New Store Trainer for 11 store openings- Trainer for 2 Lifestyle conversions- Onboarding Trainer for 7 new Store Managers- FY19 Top 5 Overall Satisfaction - FY15 Team Maxim winner- FY15 Top Comp Store

After the permanent closure of my previous store due to lease issues (Old Navy #6218), I accepted a position as an Assistant Store Manager at a location that was considered broken by upper field management. Using my experience gained as an Old Navy Store Manager, I have proven to be a strong business partner and valuable resource to the rest of the leadership team at #3504 as we have built a strong customer service culture in our building. I have brought focus to brand credit card acquisitions that have resulted in the store improving from ranking 61st in the region (69 stores) to finishing 14th at year's end in 2009. I have also implemented strategies to increase margin through the massive reduction of markdown units in the store. These strategies resulted in the store's margin improving from 57th in the region to 25th at year's end in 2008. This location is now viewed by upper field management as one of the most improved stores in the district and is now consistently ranked in the top 10 in the region (69 stores) in customer satisfaction. On numerous occasions field leadership has selected me to travel to other locations throughout Missouri to provide leadership stability and direction to leadership teams in need of guidance.

I was chosen to temporarily relocate to Columbia, MO and lead a high-profile complete store remodel project. By quickly building strong partnerships with the existing store management team, corporate leadership, general contractors and upper field leadership I was able to smoothly lead the execution of this extremely complex project. My strong planning skills helped me to prioritize the merchandising and visual needs of the store in a rapidly changing environment. I received an Exceed Award from my District Manager for demonstrating superior performance and generating results above and beyond the expected job scope for this project.

I provided leadership and direction to the store team in all aspects of store operations by focusing on both the external and internal customer. My on-the-job accomplishments included driving our brand credit card acquisition results to the number one spot in the region (71 stores) in 2007, leading the team to rank 4th in the zone (294 stores) for customer satisfaction results in 2007, and creating an atmosphere of pride and teamwork in our store that resulted in one of the lowest employee turnover rates in the region. My team was consistently recognized by upper field leadership for setting the standard in our district for our customer focus and our commitment to maximizing profitability through loss prevention. I developed numerous strategies to deliver strong results for the store through managing merchandising, visual, operations, finance and human resource initiatives.

I drove the execution of product placement, pricing management, and merchandising by ensuring team members were properly trained, directed, and performance managed. I developed numerous enhancements to our shipment process that resulted in an increase in efficiency of nearly 30% over our previous system. My commitment to improving systems and processes helped to lead our store to district-leading comp sales increases and sales lever performance. I controlled payroll expenses, used the Staffworks program to make weekly schedules, delivered performance reviews, and motivated the team to exceed expectations in customer service. I also helped to increase operational excellence in the district as one of two founding members of the district audit team by conducting operational audits at all locations in the district. . When the Lee's Summit location opened, I used my experience opening the Independence Center location to serve as a mentor for new members of the management team.

I was a member of the management team that opened this location. My experience gained from this position included the supervision of as many as 125 associates, planning and directing the placement of merchandise to maximize sales, execution of marketing campaigns, loss prevention, hiring, training, and implementing corrective action. In this role, I established to my peers and my team that I led with integrity and confidence in a high-volume setting.

My customer-focused strategies drove my stores to consistently be one of the top stores in the company (900+ stores) for special orders for customers. I was responsible for screening, hiring and training team members, controlling expenses, loss prevention, shipment processing, inventory control and the implementation of marketing campaigns. I coordinated several new store openings, remodels, closings, and relocations. I was recognized as a store manager of the year in our region (104 stores) in 1994. I also gained multi-store experience by supervising 6 stores during Q2 and Q3 in 1996.

Education record

14th out of a class of 344.

Education record

General undergraduate studies.