- Creates sale/promotion and monthly update newsletters- Proofreads SEO articles submitted by our copywriter- Prepares and researches keywords for our writers

- Managed and increased the effectiveness and efficiency of myassigned team- Provided immediate support to users via email and/or chat- Coordinated with backend developers for bug fixes and product development- Sent user feedback for product improvement- Sent feedback to improve support tools- Performed other tasks as assigned by the company

Responsible for providing excellent customer service thru e-mail.

- Processes over-the-counter transactions of customers within the service standards of the bank;- Performs end-of-day balancing of cash and assigned numbered forms, locates any discrepancy;- Reviews and ensures correctness of transactions processed by another teller;- Scans and ensures completeness pf the transaction documents;- Refers customer complaints to branch channel manager for prompt resolution;- Ensures that AMLA alerts are acted upon within the turnaround time;- Greets and welcome every walk-in customer with a pleasant smile.