Jon Link Email & Phone Number

Boston, Ma, Us

New York, Ny, Us

◦ Built, managed, and mentored two teams: Platform and QA, overseeing all aspects of engineering and quality assurance. ◦ Architected and implemented a scalable distributed microservice consisting of ten services, covering key areas such as internal and external reporting, importing data, campaign management, client management, user management, and ad serving.◦ Strategized the migration of a legacy monolithic web app to a microservice, resulting in improved scalability and maintainability.◦ Transitioned the QA team from manual testing to automated testing using Cypress, enhancing the efficiency and reliability of the testing process.◦ Utilized AWS services such as ECS, RDS, EC2, ECR, Lambda, and CodePipelines to support the infrastructure and deployment of the microservices.◦ Delivered numerous features and enhancements, enabling the platform to meet evolving customer needs and market demands and enhancing observability.◦ Completed special projects that played a critical role in winning new customers and expanding the company’s market reach.◦ Collaborated with stakeholders to roadmap, discover new business needs, and ensure products deliver successfully.

New York, Ny, Us

• Lead the Boston engineering team. Had regular one-on-ones, setting quarterly goals for each person.• Provided guidance and mentorship for team growth.• Peer-reviewed code to confirm it meets coding standards.• Ensured timely delivery of core projects.• Introduced new tools and ideas to the team so that the codebase and skillsets stay modern and effective.

New York, Ny, Us

New York, Ny, Us

• Develop new tools for our internal app utilizing PHP, JS, JQuery, and MySQL through Laravel, Bootstrap, and AWS.• Built a data editor and reporting tool that consumes data from multiple APIs and builds custom PDFs with charted data using D3.js. This tool will lead to significant reduction of labor costs by eliminating the need for the creative team to generate these reports.

London, Gb

• Developed and maintained global CRM, Symba, to manage classrooms, bookings, maintain credentialing documentation, and more. Symba improved cost control and revenue projections, and lead to smoother and more accurate operations on macro and micro levels.• Worked with the App Dev team to integrate Symba into continuous integration cycle.• Coded digital signage using integrating the Yahoo weather API.• Overhauled student induction process integrating testing, classing, and pre-arrival communications and paperwork into Symba.• Oversaw all center operations and employees (~30 employees) to deliver high quality customer service in academics and student services, including accommodations, transfers, activities, and university pathways.• Managed center P&Ls to ensure successful achievement of budgetary KPIs generating an annual revenue of over $5M.• Assisted in the on-boarding of company acquisitions.

London, Gb

• Developed Symba, an online school management web app to manage students, student programs, teachers & classes, and costs; Adopted company-wide in 2016. [PHP, Apache, MySQL, JS, JQuery, CSS]• Integrated current management data and databases to ensure smooth transition to Symba. • Launched Symba across ten ⁠centers and two head offices. Rebuilding custom tools within Symba. [PHP, JS, SQL]• Trained and supported staff company-wide on Symba.•Created a spending efficiency tool that saved the company approximately $400k annually.• Designed & developed 7 level, twelve week curriculum for general English as well as specific skills classes.• Ensured compliance with accreditation bodies in all academic related aspects of the school.• Successfully won accreditation in 2016.• Oversaw all academic programs at the school (TEFL, TOEFL, Professional Business Certificate, Full-time/Part-time General English).• Hired, managed, and scheduled the school's academic staff.• Maintained a 96% "would recommend" level with over 1000 students per year.• Oversaw creation of a university pathways program that went from three partner schools to thirty and has become a leader within the company.• Simplified textbook management and reduced cost by more than 50%.

Pasadena, Ca, Us

• Developed a school management web app to track data and generate reports and documents. [PHP, JS, MySQL]• Hired, managed, and scheduled a staff of over 15 people.• Ensured quality of lessons and care of a student population ranging from 150 to 300 students.• Invoiced and collected payment from students.• Sympathetically resolved issues for students, teachers, and staff.• Communicated with study abroad agents about student issues and marketed the school during visits.

London, London, Gb

• Designed and wrote course curriculum for 120 hour ACCET accredited teacher training program. • Managed the TEFL Program staff and provide customer service. • Trained, observed, and motivated teachers. • Managed student services for TEFL program. • Supervised and supported teachers and trainers. • Provided academic services for ESL students. • Was part of the national academic committee for the TEFL program.• Taught ESL classes with an average student satisfaction rating of 4.8 out of 5.

Us

• Taught English to all age groups and levels with a wide variety of goals. • Helped struggling schools improve academic and business performance. • Trained and mentored teachers. • Marketed schools to prospective students with over a ninety percent sign up rate. • Designed special courses and wrote materials. • Recognized with award for above average work, teaching excellence, and outstanding student satisfaction.

Us

• Implemented layout for Siemens and HP. • Ensured consistency in content and design in multiple languages under tight deadlines. Maintained high document turn around rate.

• Created designs and layouts for ads, books and websites with positive results. • Created website for nation-wide promotional event. • Interfaced with authors and publishers to create the best possible product.

• Supervised distribution and production. • Created designs and layouts for books, advertisements, and catalogs. • Wrote copy for ads, websites, and catalogs. • Developed, designed, implemented the company website and an PHP/MySQL-based invoice and inventory management system that substantially improved effectiveness and workflow.

• Taught College Writing, Creative Writing, and Campus Diversity.• Edited student writing. • Wrote lesson plans that engaged and challenged students. • Evaluated and advised students.

Mfa, Creative Writing

Ba, English