Spearheaded product development and lifecycle activities for global Carrier Ethernet, Optical Wave, Data Center, and Colocation services.• Recognized by management and peers for making significant improvements to assigned product portfolio with 2 pay raises within 15 months of starting.• Collaborated as SME to Sales, Solution Engineering, and others resulting in substantial revamp and update of product guides, SLAs, marketing materials, and training resources, increasing product knowledgebase and support.• Launched protected optical and 400G services to meet market demand and contributed to an 80% YOY increase in optical sales in 2021.• Guided product development and requirements for Ethernet services BSS software systems automation.• Orchestrated and managed PacketFabric NaaS vendor onboarding with over 150 new data centers and advanced cloud and connectivity services.• Orchestrated and managed Connectbase GIS fiber mapping SaaS application.

Served as primary consultant and product developer to an offshore manufacturing company in a developing country to develop and implement product specifications and requirements for launch of a new personal face mask product for international distribution and sales to consumers.• Designed product based on technical and market research, determining product specifications.• Evaluated iterative prototypes and approved final product design requirements to begin production.• Commissioned the University of Colorado lab tests that found it 2.6 times more efficient.• Established online website presence and registration with online sales sites.

Served as an outsourced, short-term contract SME consultant under NDA to a Big 4 international consulting firm for a large cable company's IT enterprise portal software agile development project.• Recommend changes that enhanced the user experience (UX) and user interface (UI) through analysis of the portal, scrum user stories and backlog, and testing.• Enhanced team members’ knowledge base through training, consultation, and collaboration by conducting internal and external research on a wide range of current and emerging services, IT systems, network architectures, and technologies.

Spearheaded B2B, life cycle product management of Carrier Ethernet, MPLS, Internet, and SIP voice services, local access, CPE, cybersecurity, cloud data storage, data center and colocation, email, and web hosting services.• Validated product leadership via consistently high-performance reviews, employee awards, and top 1% performance recognition.• Spearheaded product portfolio research and strategy, user requirements and documentation, software, and hardware development, launch, and lifecycle management.• Created Technical and Operational Review processes to evaluate and document non-standard customer requests.• Developed comprehensive SLA for all company products and authored internal and external white papers on services and their attributes.• Expanded customer base by 25% by onboarding, integrating, launching, and significantly enhancing a fixed wireless acquisition using 4 different wireless technologies including 5G. Used a Google Earth GIS SaaS application to analyze line-of-sight obstructions.• Co-evaluated SD-WAN technology and vendors and integrated it into product offerings.• Developed a high-margin leading-edge Ethernet local access product that significantly increased revenues, added 29K new customers, and created and managed a Google Earth GIS SaaS application to qualify problematic customer locations.• Created SIP trunking portal and business line mobility applications for Apple and Android phones.• Empowered 3 national sales channels with 400+ sales and sales engineering personnel as the SME for assigned products.• Impacted and improved sales and customer experience through marketing materials, presentations, solution designs, requests for proposals (RFP), pricing, training, and direct customer interactions.• Created a new revenue stream that connected customers via MPLS with private network services to Azure, AWS, and Google Cloud including for 3 customers that billed over $600K per month and prevented them from going to other providers.

Provided multi-disciplinary services as a subject matter expert in lifecycle product management and development, marketing, and business development to global telecommunications technology service providers and manufacturers.• Developed and implemented a startup company’s roadmap for internet services for QALA Communications, Singapore, Hong Kong, and Sydney.• Led product management and development for a global data center startup for Nupremis Networks, developing the product roadmap, project implementation schedules, financial analysis, and forecasting Boulder.• Led the successful development and deployment of the company’s first managed security service for TelePacific Communication (now TPX Communications), Denver. • Founded a startup and led the successful development, launch, and operations for INXvoip of a unified communications service, eCommerce portal, and branded softphone, Denver.• Served as a market and product strategist for a voice and data packet gateway manufacturer, resulting in a new voice offload gateway product for Copper Mountain Networks, San Mateo. • Developed a marketing plan for the voice and data packet gateway company incorporated into its marketing strategy for Jetstream Communications, San Jose.