• Provided direct support to business and IT personnel globally by fulfilling iGodiva requests.• Executed employee on-boarding, internal transfer, and termination procedures for computer accounts on Godiva information systems.• Procured computer (e.g., PCs, printers, software, authentication tokens, etc.) and telecommunication (e.g., cell phones, aircards, etc.) technology.• Managed Godiva Corporate AT&T phone accounts as they relate to ordering, change of features and/or data plans, order of new and/or upgrade of user’s devices• Tracked software licenses and assignment to employees.• Periodically reconciled access to Godiva information systems with business staff, vendor, and audit teams.• Assisted security and IT teams with reporting on computer account activity and resource use.• Updated security and IT scorecards. • Authored monthly service reports associated with account provisioning and asset procurement.• Recommend edenhancements to Information Security procedures and identifies process improvement opportunities.• Performed environment Vulnerability Scanning and Penetration Testing using Trustwave, CORE IMPACT, and Metasploit

• Performed level 1 support for incoming service calls and e-mail requests from multiple clientsthrough LogMeIn remote access and TeamViewer regarding server and network administration, PCmaintenance and troubleshooting, and new equipment setup and installation• Managed completed Web and E-mail Hosting Setups from DNS configurations to setting up theIIS or Apache server and configuring our Mail Server.• Performed Security Auditing of client Server and Network Infrastructure ensuring that properpassword policies, firewall policies, and access policies were in place and being enforced• Performed Security Auditing of individual PCs that required virus and malware removal byensuring the PC was completely clean and had the correct protective measures installed to preventfurther infection• Monitored and maintain keyword search solutions for clients through Google Adwords, YahooMarketing Solutions, and Microsoft Ad Center• Monitored and troubleshoot remote backup solutions for clients such XZ Backup and Mozy backup

• Monitored student access to computer lab in the iSchool building• Fulfilled help desk tickets for users' problem(s) such as PC hardware and softwareTroubleshooting, and Network troubleshooting• Performed duties as shift captain to ensure shift members were on task

• Maintained and troubleshooted a list of down devices per the Cisco Management tool bynotifying the proper authority and assisting with any issues• Designed and implemented Perl and UNIX scripts on management servers to assist teammembers in monitoring the global network for their needs• Performed miscellaneous tasks regarding network related issues such as wireless troubleshootingon the business campus, and replacing old equipment throughout the campus

• Supervised and maintained MRO request system for external client requests regarding networkand server related issues that I would funnel to the internal client request system so they could behandled by my team members• Devised and organized a power assessment document for the Solution Network servers, whichwas roughly around 300 devices and took a little over two months to complete• Organized and labeled power cables for all of the Solution Network's servers for the same 300devices• Performed server racking and cable patching for team members• Assisted with clean-up of Virtual Servers in the VMware Virtual Infrastructure interface

• Analyzed software requirements for Soarian Scheduling product• Designed test scenarios and test cases for Soarian Scheduling product based on softwarerequirements• Performed test execution for Soarian Scheduling product• Participated in Agile Software Development methods such as Sprint teams and Scrum meetings• Acted as back-up Administrator for Mercury Quality Center/Test Director tool for the softwaretesting organization