• Designed, built, and maintain Windows Server environments including Active Directory, DNS, DHCP, ADFS, WAP and file/print systems.• Designed, built, and maintain a multi-site, fully redundant and fault tolerant Microsoft Exchange email messaging system. • Support and maintain Microsoft Dynamics CRM front and back-end systems for internal and external use.• Administer and maintain multiple Microsoft SQL Server instances.• Planned, designed, and migrated physical environment into a 100% virtualized VMware infrastructure.• Set up and manage storage area network (SAN) devices for use with the VMware virtualization solution.• Designed, built, and maintain backup system using Veeam software to safeguard virtual hosts and company data through onsite/offsite backup and replication.• Vetted and partnered with a third party 24/7 SIEM provider. Configured all network endpoints. Remediated all vulnerabilities. Analyze monthly security health reports.• Designed, built, and maintain a full corporate Disaster Recovery/Business Continuity strategy.• Designed, implemented, and maintain a corporate disaster recovery infrastructure at a dedicated remote data center.• Designed, configured, and maintain data and voice network switching infrastructures.• Implemented and support corporate UCaaS telecommunications services.• Deployed and manage remote management and monitoring (RMM) system for the use of hardware inventory, patching, software package delivery, ticketing system, IT documentation, task automation, endpoint monitoring/alerting, maintenance scheduling and software license compliance reporting. • Deployed and manage VeeamOne replication, backup, virtualization monitoring and alerting platform.• Implemented companywide security awareness program. Employees receive weekly security related messages and monthly curriculum.

• Designed and built organizations Microsoft Active Directory environment.• Administered and maintained Windows Server environments including Active Directory, DNS, DHCP, and file/print systems.• Administered and maintained Microsoft Exchange email messaging system.• Administer and maintain Microsoft SQL environment.• Managed MPLS network to provide connectivity to corporate datacenter and retail locations.• Designed, configured and maintained physical server environment.• Designed, configured and maintained switch network.• Designed and maintained power distribution in corporate datacenter.• Managed local/remote offsite corporate backup solutions.• Monitored and maintained Watchguard firewall system.• Rebuilt and maintained Citrix Metaframe farm responsible for delivering POS system software to all retail locations.• Supported all corporate and retail employees on Windows XP/7 & MS Office2007.• Manage all software licensing agreements with third party vendors.

• Install, setup, and maintain Windows Server 2000/2003 domains in a large production environment. • Manage Active Directory environment including accounts and server/workstation administration.• Served as project lead during a global implementation of LANDesk management software. Corporate deployment included management to over 1300 servers and 1500 workstations internationally. • Prepared written documentation in accordance with departmental standards. Created centrally located knowledge base for use by domestic and international support staff.• Supported our corporate user’s desktops/laptops through the use of helpdesk tracking software.• Significantly reduced overall printing expense and overhead by thoroughly analyzing usage trends and executed project plan to establish a more efficient and controlled printing procedure.• Created and maintained workstation/server imaging catalog.• Frequently diagnosed and resolved off site user issues through the use of remote control tools.• Worked with security team to perform routine server patching and updating.• Trained users on network best practice philosophies for safeguarding company data.• Maintained hardware and software inventories through the use of LANDesk management software.• Managed video and proximity security systems.• Received several acknowledgements for providing accurate and timely service solutions