Recruited to drive customer excellence for 56 travel programs across 2 brands and 4 product lines, including land and cruise throughout Europe, Middle East, and North Africa. Led team of 3 worldwide business operations directors to gather, analyze, and visualize data to achieve informed decision-making. Advised executive leaders on customer excellence and travel pacing strategies based on data intelligence.● Achieved Overseas Adventure Travel (OAT) brand goals for first time in 26-year history within initial 6 months of hire. Streamlined customer data analysis processes to capture real-time survey comments. Reduced reaction time by 20 hours per week.o Developed SQL to query Oracle Databases, used SQL as input for Alteryx to Extract, Transform and Load survey comments. Scheduled Alteryx to retrieve comments received from customers then publish to Tableau Server as a data store every hour allowing near real time feedback to stakeholders.o Designed Survey Comments dashboard in Tableau Desktop for use by stakeholders.● Championed redesign of Israel land travel program. Leveraged ad-hoc analysis to determine tailoredprogram change that decreased length of program and provided 4 additional meals.o Developed correlational reporting in Alteryx and Tableau to identify key drivers behind customer dissatisfaction with Israel program. Analysis performed resulted in a 15-point increase in customer overall satisfaction.● Redesigned customer survey to minimize null value responses to key levers. Front-loaded key levers to first 5 pages of survey and reduced survey length by 2 pages; realized 12-point year-over-year increase in program excellence for #1 product.● Designed and implemented Tableau Dashboard to access real-time customer flight data and state department travel data; prevented 90+ customers from traveling to countries recently closed to international travelers, which saved an estimated $1M in costs to organization.

Achieved consecutive advancements in rank and responsibility before serving as plans officer, principal advisor to director on current and future operations, policy, and organizational capabilities for largest sub-agency Army Reserve, consisting of approximately 1300 soldiers. Managed and facilitated resource planning and execution of $5M training and travel budget. Maintained accountability for approving travel funding; oversaw domestic and international movement of personnel and equipment. Earned multiple service and achievement awards.● Created and implemented mobilization training program; achieved 93% compliance pass rate, a 23% increase prior to training program.● Analyzed multiple data sources to enhance operational readiness; recommended data-driven advice to director to prioritize organization’s missions and goals.● Developed automated workflow to track and process travel orders and base pay for 1200 Army reservists with ongoing training and travel needs across country.