Jon Mackin Email & Phone Number

London, England, United Kingdom

- Managed complex multi-phase SaaS implementations for new and existing clients- Delivered customized solutions for RMIS and GRC/ERM- Maintained, tracked, and updated project status and resources- Managed project schedules and logistics- Communicated with stakeholders at all levels of client organizations- Led client-facing project management meetings

• Managed all financial elements of complex insurance claims up to EUR 10million, ensuring that suitable funding was arranged to cover the expenditure over the life of each claim.
• Reported to clients throughout Europe on the financial situation and expected future of each claim.
• Administrated claims in compliance with requirements of specific client contracts.
• Line-managed a client-facing team of 8 insurance claim handlers covering 40 UK clients. Later managed a technical team of 4 insurance claim negotiators covering 80 non-UK clients.
• Provided support to the Operations Manager in complaint resolution, one-on-one mentoring, group training and interviews.

• Created project plans fulfilling requirements of business and managed transition from independent to unified business systems.
• Ensured that UK business needs were addressed by the International Change Management Board of 10 by attending monthly meetings to communicate staff system user requirements.
• Acted as first point of contact within VAUK for project-related enquiries for 50 staff, 40 clients and 15 service providers.
• Ensured that all project outputs were delivered and milestones reached in line with project plans, including a major transition for The Go-Ahead Group.
• Devised and obtained Management sign-off on internal processes to manage the effects of an EU Motor Insurance Directive dealing with cross-border insurance claims, and affecting 25% of the business conducted.
• Built strong working relationships with stakeholders in order to deliver effective solutions based on an understanding of the business drivers.

• Managed teams and people.
• Built client relationships.
• Communicated with internal and external stakeholders.

• Represented company at the 2003 Generali Foreign Claims Conference in Prague including presenting in German to 25 delegates on recent developments in UK civil law.

Msc, Climate Change Management

Ba, German Studies