Promoted into role of Software Solutions Development Manager my responsibilities include...• Conduct market research and leverage industry knowledge to ensure our software is competitively priced.• Develop new pricing models to enhance our business prospects.• Deliver software demonstrations and sales presentations for our software suites, showcasing their features and benefits to potential clients.• Provide comprehensive software training to new customers during their onboarding process. • Incorporate change management strategies to ensure a smooth transition to using the software.• Create compelling advertisements for our marketing campaign, including website materials and video content.• Manage relationships with third-party stakeholders across various sectors, ensuring alignment with our business strategy.• Prioritise customer relationship management, ensuring exceptional service for users of our application suite. Address queries promptly and work toward satisfactory resolutions.• Take ownership of creating software sales materials and user manuals, providing the sales team with valuable resources to support product promotion and sales efforts.

Responsible for all aspects of Software training & demonstrations for Metric Group.• Design comprehensive training programs to ensure the success of organisational & customer goals• Collaborate with software developers to ensure compliance with UK parking law• Provide suggestions and improvements to enhance the product based on expertise• Utilise project management skills during software trials to ensure customer satisfaction and address challenges• Conduct thorough training needs assessments to identify skill gaps• Develop realistic and effective training solutions• Lead software demos with the sales team to ensure the best chance of showcasing the software to the UK market• Create and update training materials incorporating the latest industry practices• Educate internal staff on the new features of the parking enforcement software• Implement diverse training techniques, utilising the 70/20/10 approach• Deliver training sessions via classroom or webinar (Teams / Zoom)• Develop engaging elearning materials and guides to ensure the best chance of software adoption• Lead Microsoft 365 training sessions from basic to advanced levels• Manage the Learning Management System to ensure organised and compliant training approach

As a People Development Manager at TSG, I collaborated with customers and staff to fully realise the potential of the Microsoft 365 suite.• Utilised online webinars, classroom sessions, and virtual learning to cater to various learning styles• Implemented a blended training approach, following the established 70/20/10 Learning Model• Adopted a thorough and collaborative training delivery approach, starting with a deep understanding of the organisation's unique needs• Tailored training based on a comprehensive Training Needs Analysis and incorporated Change Management strategies when necessary• Offered post-event surveys and analysis to ensure the effectiveness of training• Promoted continuous learning through Training as a Service (TaaS) or project-based methods

I was responsible for organising and delivering training for our clients and staff across the UK for our market-leading product.• Managed training delivery for clients and staff nationwide on our industry-leading product• Designed, created, implemented, and managed the complete training solution whilst expanding the team when required to meet demand• Employed diverse training techniques: Classroom, webinars, videos, and user manuals.• Collaborated with the sales team for software demonstrations, showcasing the product to the UK market• Organised and hosted annual user forums for engagement and feedback