Jon Mark Templado Email & Phone Number

Remote

Dispatch work to fleet. Respond to client inquiries and requests. Create daily excel reports for a number of clients. Ensure that information is accurate and presented properly. Monitor fleet as well as vendors for multiple accounts in various states. Update, maintain and optimize routes for clients. assist fellow dispatchers as needed. Have occasionally gone out to train drivers on handheld devices as well as SOP's or servicing locations. I have also did site visits locally for clients who were experiencing service issues.

Remote

Verify and research any pay discrepancies regarding employee drivers weekly.

Marlborough, Massachusetts

Assist daytime supervisors with tasks during my shift in the evening. Covered shifts for group leads that were out as well as the other night supervisor. Coached and mentored 25 employees assigned to me. I also scheduled coverages for my staff on Saturdays. Responsible to maintain, update and optimize routes for couriers on Saturday. Assist lab with any inquiries or issues that arise. Maintained a cleaned working area in lab. Assisted other departments as needed.

Remote Office North Dighton, Massachusetts

Ensure that customers are provided the best possible service by fleet. Dispatch extra work daily and make route adjustments as needed. Ensure all routes are covered prior to fleets starting scheduled pickups. Purchase supplies for drivers and ensure they are using the correct paperwork. Hire and train fleet on customer requirements, procedures and necessary equipment required to perform duties. Report any issues or discrepancies to client immediately, so they may inform their customers of any service delays and issues. Meet new clients and address any issues or concerns they may have. Manage the budget and ensure that fleet payroll is correct prior to processing. Maintain and or assign drivers equipment. Inform supervisor and dispatch team of any issues that may arise while off the site. Service customer pickups that require special times and handling. Dispatch field rep to assist with day to day functions.

Taunton, Massachusetts

Sort, inventory and distribute merchandise. Report any discrepancies to client immediately. Dispatch extra work to drivers and report any issues to client. Attend weekly webex meeting for technology trainings. Train staff and drivers on changes. In the manager mentor program, assisted with driver payroll, routing and route adjustments, inventory and maintain office equipment. Hire new drivers and cover other shifts as needed.

Newport, Ri

Assist customers with products. Stock, rotate and order merchandise. Breakdown all incoming products and warehouse accordingly. Clean and sanitize work stations daily. Other duties assigned included resetting endcaps, displays and assisting with evening walk-through prior to end of shift.

Vicenza Area, Italy

Process all incoming merchandise daily via manifest or electronic verification. Report any discrepancies to warehouse Foreman. Warehouse merchandise on shelves by hand or forklift. Maintain warehouse inventory and process customer requests. Ensure all daily tasks assigned were completed upon leaving for the day.