Jon Marsh Email & Phone Number

San Antonio, Texas, United States

Sheraton Denver Downtown

Denver, Co

San Diego, Ca

Manager of Group Strategy

South Orange County, Ca

Responsible in maximizing revenue for all meeting space at five full service hotels ensuring space is blocked correctly.Work directly with Event Managers of multiple properties to ensure catering is forecasted accurately. Handle all of the weekly catering forecasting for all 5 properties to ensure maximum revenue.Proactively recovered $151K in catering/rooms revenue in 2009Reactively recovered $621K in catering/rooms revenue in 2009

Irvine, Ca

Prepared all event documentation from Sales Turnovers, Service to Billing ensuring consistent, levels of service throughout the event phase. Executed all events of large complexity along with large social events ensuring seamless turnovers and Guest Satisfaction. Generated close to $3 million in events in 2007 Achieved and maintained an overall satisfaction score of 62, three points above brand average Reduced problem experienced score from 20 to 12.2 Produced scores in both planning and event phases above brand average

Monterey, Ca

Managed team of 30+ professionals within the front office, including the front desk, concierge, bell stand, and hotel operators. Hired and trained five front desk managers and supervisors. Created weekly schedules and budgeted productivity. Analyzed P&L statements, developed operating budgets, forecasting and capital expenditure planning. Developed monthly staff meetings and rolled out GSS results to the entire hotel

Newport Beach, California, United States

Degree, Broadcasting

Aa Degree, Liberal Studies