I am a results-driven Director of Client Relations with a passion for building and nurturing strong client partnerships. With a proven track record in enhancing customer satisfaction, driving revenue growth, and providing exceptional service, I excel in creating strategies that foster long-term client loyalty.Key Skills and Expertise:-Client Relationship Management: Cultivating trust, managing expectations, and ensuring client success.-Strategic Planning: Developing comprehensive client relations strategies to enhance satisfaction and loyalty.-Leadership: Leading and managing client relations teams, setting objectives, and providing ongoing training and support.-Communication: Exceptional verbal and written communication skills, adept at conveying complex ideas to diverse audiences.-Problem-Solving: Proactively addressing client needs, resolving issues, and driving customer satisfaction.-Business Development: Identifying growth opportunities, expanding accounts, and maximizing client value.

-Develop and maintain relationships with local dealers, including conflict resolution; pursued new accounts.-Disseminate analysis to Daily Rental employees for fleet planning purposes-Compile information from DR management team regarding rental needs-Manage the vehicle ordering process and ensure that deadlines are met-Manage and communicate vehicle tracking process-Oversee the vehicle delivery process through PDI centers or local dealers-Oversee, advise and troubleshoot logistics team handling of the install process including: License, title, registration and plates, keys and vehicle stickering process, and the organization of aftermarket equipment installation-Manage and maintain financial install process including timely vehicle payments-Provide group level direction to the logistics team responsible for delivering new vehicles and repositioning vehicles for rental service-Managed over 500 employees over my tenure at ERAC