Jon Mcgee Email & Phone Number

• PROFESSIONAL EXPERIENCETactical Retention Manager2020 to Present
• Spearheaded initiatives that successfully promoted Retention agents through the Career Advance Program, resulting in an increase in employee engagement and retention.
• Developed and implemented analytics frameworks to assess program performance, delivering actionable insights that enhanced retention strategies and drove revenue growth annually.
• Managed multimillion-dollar program budgets, ensuring optimal resource allocation aligned with corporate objectives.
• Championed the Retention Downtime Project, leading to an improvement in key performance indicators (KPIs) across the site.
• Cultivated a culture of high engagement, achieving consistent top scores in employee feedback through the "Your Voice" initiative.

Supervised a team of representatives, to performance goals.Analyzes and actively manages quantitative and qualitative performance metrics.Communicates information to manager and staff to promote service excellence and individual personal growth.Promoted positive employee relations by fostering a team environment of open communication.Provided coaching and.

Assisted with the promotion of 50+ Sales and Retention agents through Career Advance ProgramCompiles analyze and report out program results.Manage program budgets.Assisted with Retention Reporting Alignment to maximize Supervisor Productivity and CoachingRetention Downtime Project for RetentionDrive KPI and Growth for the siteConsistent High Engagement.

Education record

Bachelor Of Science, Engineering