In my role as a Fraud Representative at Concora Credit, I was promoted to Fraud Investigator in April 2019. I investigated complex fraud cases, adhered to compliance guidelines, and ensured timely resolution. I utilized advanced tools like Lexus Nexus to analyze and detect fraudulent activities, responding to suspicious transactions with active listening skills to comprehend client concerns and deliver tailored solutions. Additionally, I mentored new team members and assisted management… Show more In my role as a Fraud Representative at Concora Credit, I was promoted to Fraud Investigator in April 2019. I investigated complex fraud cases, adhered to compliance guidelines, and ensured timely resolution. I utilized advanced tools like Lexus Nexus to analyze and detect fraudulent activities, responding to suspicious transactions with active listening skills to comprehend client concerns and deliver tailored solutions. Additionally, I mentored new team members and assisted management, contributing to overall team performance and demonstrating leadership qualities. Show less

In my role as a Digital Banking Specialist at Huntington National Bank in Akron, Ohio, I excelled in providing top-notch customer service, addressing inquiries on account balances, interest rates, and fees. By exceeding customer satisfaction targets and achieving monthly sales objectives through recommending and selling customized banking products, I contributed to the overall success of the team.

In my role as a Customer Service Representative at Summit Advantage LLC in Fairlawn, Ohio, I excelled at managing escalated customer issues with professionalism and empathy, ensuring swift resolution to maintain a positive brand image. I also handled billing inquiries accurately and efficiently, showcasing strong problem-solving skills in analyzing complex situations under pressure.