Jon Mckenzie Email & Phone Number

Cleveland, Oh, Us

Managed the daily work of a team of information security professionals charged with making risk-based approval decisions on behalf of the Security team within risk tolerance.Conducted periodic reviews of the information security program and policy to identify gaps in policy, compliance weaknesses and thematic concerns driven by evolution in business technology, the threat landscape, regulatory/compliance requirements, customer demands and industry best practicesRepresented the firm in industry consortia such as the Better Identity Coalition, coordinating between executive management, government affairs, and security teams to monitor and influence legislative policy

Built an electronic fraud program from the ground up, analyzing data using hand-build tools and developing processes on the fly with just two people (result: > $1MM fraud reduction in six months)Eventually managed a team of electronic fraud investigators and ensured a quality work product that met corporate, legal and regulatory standardsPersonally conducted investigations into internal and external matters concerning potential wrongdoing against the company, its customers and/or employeesDocumented all cases for follow-up investigation, financial recovery and prosecution as appropriate including the filing of SARs when necessaryAssessed and recommended security controls to mitigate operational risk due to fraud riskConducted open source reconnaissance and intelligence gathering incident to fraud and security investigationsServed as single point of escalation for corporate and institutional customers who had been defrauded, assisting them in their investigations, addressing their concerns, and providing case updates and resolution throughout the case lifecycleProvided verbal and written reports of findings to management, other financial institutions, and law enforcementRepresented the company in anti-fraud outreach and information sharing activities with members of the law enforcement and financial services communities

Oversaw a team of senior technical resources who were experts in their fields but generally siloed; turned this into an opportunity to build a cohesive, supportive team cultureSet team strategy commensurate with business objectives and improved productivity by 35% through the introduction of workflow management proceduresAnalyzed computer system performance data to identify risks and predict capacity needs to ensure efficient use of IT resourcesProvided pre-installation consultative services and production support for over 2,000 servers and network devices following standard ITIL practices

SAP conversion consultant engaged to convert from user-based security to role-based security required when migrating from SAP 3 to SAP 4