I have been in the IT Industry for over 25 years, working for various sections within the business in addition to Head of IT and IT Manager, from presales, through to post-sales and managing associated teams within. Other hats include Buildings Management, Graphic Design, and a member of multiple steering committees to help drive other parts of the business bringing thoughtful, motivational, and analytical viewpoints. This diverse background has allowed me to acquire a wide range of business-related skills that I’m able to apply to many different scenarios.I have reviewed, selected, designed, and deployed multiple solutions for our own internal use as well as for what we sell as a company to our customers. I revel in finding solutions to customer issues using innovative software and sometimes thinking outside the box exceeds the desired results. High attention to detail but still able to focus on quick wins within the wider project scope to deliver working and practical solutions, both on time and within budget.EXPERTISEIT ManagementCustomer Relations & EducationProblem solving, analysis & decision makingOperationsProject ManagementVendor ManagementSystems SupportCyber SecurityTrainingGovernance & ComplianceProcess Design & OptimisationTelecomsWirelessOPERATIONAL SKILSInformation TechnologySales OperationsBusiness to BusinessFinanceTrainingPROFESSIONAL EXPERIENCECato Networks SASE Platform AdminOkta IDP AdminMicrosoft Office 365 AdminCambium Networks cnMatrix Switches and WiFi6 AP’s and XMS-C Platform AdminBarracuda RMM AdminBarracuda Email Security Platform AdminBarracuda Cloud to Cloud Backup AdminBarracuda Phishline AdminPleasant Password Server Management AdminSymantec Endpoint Protection Cloud Management PlatformVeritas Cloud Email Archive PlatformLitmos Training PlatformTeamViewer Enterprise Cloud Management PlatformMiradore MDM Management PlatformExtensive Windows Desktop & Server experienceExperienced in Microsoft Office applications and functionalityExperience with Mac OS XExperience with scripting languages such as BATCH, VBSCRIPT, PowerShell etcExperience with PCL, PostScript and PDFExperience with Firewalls (SonicWall, Cato, etc)Experience with Avaya IP500 Phone System hardware and softwareHTML and PHP experienceSQL database management in all versions of SQLStrong MS Excel ability, particularly around data manipulationWriting & maintaining support documentation
Listed skills include Solution Selling, Pre Sales, Managed Services, Managed Print Services, and 44 others.
