*Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-
Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.*Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.*Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.*Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

* Responsible for inventory accuracy for the facility by binning and picking merchandise; utilizing the inventory management system; completing bin audits; working inventory exceptions; and correcting shelf capacities.* Maintains merchandise presentation by stocking and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; signing and pricing merchandise appropriately; and securing fragile and high-shrink merchandise.* Receives and stocks merchandise throughout the facility and organizes and maintains the backroom by following company safety, cleaning, and operating procedures; utilizing equipment appropriately; setting up displays; maintaining modular integrity; receiving, sorting, staging, and delivering merchandise; and completing paperwork, logs, and other required documentation.* Helps ensure the proper execution of the customer inventory flow process, the maintenance of backroom standards, the unloading of trucks, the correct processing of freight, and that the backroom is ready for incoming freight.

Responsible for driving sales, customer service, assoicate development , store profitability, in-stock and store appearance. Manage all Operational areas of the store (e.g., Back End, Front End, Inventory Management, Back Office, Tool Rental, Pro Desk, Safety Standards, Environmental Compliance). Drive profitability through expense management, shrink mitigation and overall operational efficiency in all areas of store.

Directly responsible for overseeing the successful implementation and execution of all Merchandising Services activities within a district of assigned retail stores. This includes General Service guidelines, projects, resets and other assigned services. Oversee communication with customers which includes the district manager and the key point of contact for Suppliers in an assigned market. Directly accountable for the overall performance of team of managers, supervisors and associates that operate during the day and at night. Accountable for hiring, training, and conducting performance reviews for direct reports and are accountable for the activities for those associates. Directly accountable for the teams’ metrics and expectations including safety, quality, productivity and completion of assigned projects. Manage the PnL which includes overtime, payroll and other expenses.

Responsible for understanding, implementing and enforcing the retail process. ... The retail process includes planning, scheduling and overseeing job/project completion in 112 stores across 5 states in southwest region.