Jon Meredith Email & Phone Number

Cardiff, Gb

Cardiff, Gb

London, United Kingdom

New for 2020 is the fusion of IFS Field Service Management and Customer Engagement. This enables companies to provide a first class customer experience and field service operations from a single vendor. With globally leading technology delivered in an integrated fashion, this exciting new capability will truly deliver a customer experience that extends into the field and improved field logistics to better serve the customer.Following the Acquisition of mplSystems by IFS UK Limited. I now lead the business development team for Customer Engagement solutions within IFS UK & Ireland. Passionate about excellent customer engagement and how this can be achieved using the latest technology, Omni-channel, CRM Fusion and Artificial Intelligence. I am working with many global companies to streamline the customer experience to drive brand, growth and cost saving. IFS with its global reach provides a springboard for the visionary customer experience solution built by mplSystems to develop internationally,

Ipswich, United Kingdom

As from July 2011 I have been promoted to sales director for mplsystems and continue to focus on selling innovative solutions to companies intent on growing their market share through customer engagement. mplsystems is a rapidly growing company that provides on premise and SaaS solutions that bring together all aspects of customer engagement including the contact centre, field service, self service and CRM. 2014 has got off to a great start as we have achieved number 1 spot in the Call Centre helper technology supplier rankings and won both a government R&D initiative and Gcloud 5 listing. I am delighted to be working with some progressive companies in the UK such as Aldi, Iceland, Ford Retail, Car Shop, GDF Suez, Fitness First, Britta, Novomatic, and Technical Casino Services on their customer engagement strategy.

I have 15 years experience in contact centre and CRM systems design and development. I have designed hundreds of business solutions that specilise in helping companies improve their customer satisfaction and revenue growth whilst reducing operational costs. I have also been the product manager for leading contact centre solutions and work with development teams and customers to bring new and innovative solutions to market.

In this role I am responsible for strategic alignment, planning, budgeting and investment, supplier relationships and cost control, quality of service, development of SoRs, management of development and launch plans, customer satisfaction, supporting and driving the sales channels and marketing, product information, working with operations and service delivery on feature enhancement, and cost reduction, working with sales on specials/bids, legal and regulatory obligations, supporting and influencing Industry Forums and User Groups, interaction with customers, complaints handling and the management of relevant complex projects.BT Global Services Award for Excellence Q3 2006/7 for Inspiring CRM sales teams.Responsible for leading, developing and managing NGCC to optimise long run contribution over the product life cycles.Ownership of the product plan, price, pricing strategy, development budget and road mapI deliver to tight times scales, innovate and 'think outside the box' to deliver products and solutions that meet customers stated requirements.Experienced decision marker and valued advisor.Recognised authority on all areas of Product Group across the organisation and externally.Leading product management activities across multiple geographies.Key industry relationships at influencing level, for example CISCO.Interpersonal and relationship management skills to Director Level. Leadership and influencing skills at a senior level.

New business up from £8.4Million FY 2002/3 to £14 Million FY 2003/4.Development of UK, European and Global Sales and Marketing Plans.Recruitment and Management of Business Development Directors, Pre Sales, Sales Training and Marketing assistant.Management of teams to support major events, marketing, commercial, bid management, pre-sales and operations.Product design and pricing strategyProduct and technology selectionSales forecasting and management50+ Major customer sales.Setting business vision for customersExpert knowledge on all aspects of designing and delivering turn key CRM, eBusiness, Business Intelligence and Contact Central solutions.Channel development (SME, Corporate Mid Market, Major Business, Government, Europe, Indirect Channels, Integration Partners and Global Markets) agreeing quota.Engagement of business and technical directors to secure new business.Leading and practising end to end solution sales process from vision to after sales support.Implementation of internal sales management systems based on Siebel – operational worldwide.Product development strategy and prototyping

Level 1 Coaching, Rugby

Activities and Societies: Club Captain Ipswich YM Rugby Club

Meng, Electronic Systems And Software

Activities and Societies: Chariman Aston University Squash Club