Jon Metcalf Email & Phone Number

Salt Lake City, UT, US

• Achieved a perfect 100% customer renewal rate on a 90% objective during my first year, representing over $3M of Annual Recurring Revenue
• Performed use case assessments to identify product adoption opportunities, resulting in a 15% increase in upsell bookings and incremental revenue generation
• Established and nurtured strategic partnerships with key stakeholders, resulting in a 20% increase in partner satisfaction scores and strengthened collaborative efforts towards mutual… Show more
• Established and nurtured strategic partnerships with key stakeholders, resulting in a 20% increase in partner satisfaction scores and strengthened collaborative efforts towards mutual success
• Successfully led a transformative turnaround for a prominent Fortune 500 account, delivering exceptional results by preserving business of over $250K in Annual Recurring Revenue Show less

Salt Lake City, Utah, United States

South Jordan, UT

• Achieved 100% of revenue target, outperforming all other company departments in a challenging fiscal year for the company where others reached only 60-70% of their goals
• Consistently surpassed a target annual renewal rate of 90% by achieving a 95% account renewal rate, realizing millions of dollars in revenue for the company
• Implemented data-driven strategies resulting in a 15% reduction in customer churn rate, preserving valuable client relationships and safeguarding recurring… Show more
• Implemented data-driven strategies resulting in a 15% reduction in customer churn rate, preserving valuable client relationships and safeguarding recurring revenue streams
• Collaborated with product development teams to introduce new features and enhancements, resulting in a 15% increase in upsell opportunities and incremental revenue growth Show less

• Driving force behind consistent annual growth of my organization, increasing ARR by more than triple to over $6M during my tenure, and doubling the headcount of my team to 20 individuals
• Refreshed and revised TAM program, creating additional offerings and new marketing collateral, which led to an increase in TAM bookings of 25%
• Spearheaded a culture of efficiency and lowering overhead costs, resulting in an industry-leading profit margin of 45% on a 35% target
• Designed a… Show more
• Designed a Managed Services offering, collaborating with Sales to close bookings of $300K in year one and added ARR of 40% annually in subsequent years Show less

• Exceeded annual renewal quota, outperforming expectations by achieving 115% on a portfolio exceeding $5 million in value, showcasing exceptional performance, and ranking the highest on my team in client retention and.
• Created a customer success playbook, resulting in a 25% decrease in onboarding time for new customers, accelerating time-to-value by 40%
• Executed a customer feedback initiative, leading to a 20% improvement in Net Promoter Score (NPS) and providing… Show more
• Executed a customer feedback initiative, leading to a 20% improvement in Net Promoter Score (NPS) and providing valuable insights for product and service enhancements
• Implemented a customer engagement strategy, reducing customer escalations by 25% and improving CSAT from 84% to 92% Show less

Bachelor Of Science (Bs), Business Management Information Systems

Minor, Spanish