Jon-Michael Thurman Email & Phone Number

Spokane, Wa, Us

Hayden, Idaho, United States

- Developed and implemented plans for business growth as well as cost reduction to create an increase in gross profits in 2023 of 38% and a net profit of increase of 160%. - Increased customer service satisfaction and restored several long term accounts that were contemplating a change. The increase in customer satisfaction produced a remarkable reduction of complaints and frustration. - Developed and implemented new policies and procedures that resulted in higher employee retention… Show more - Developed and implemented plans for business growth as well as cost reduction to create an increase in gross profits in 2023 of 38% and a net profit of increase of 160%. - Increased customer service satisfaction and restored several long term accounts that were contemplating a change. The increase in customer satisfaction produced a remarkable reduction of complaints and frustration. - Developed and implemented new policies and procedures that resulted in higher employee retention, quality of service increases, a reduction customer complaints, and increased efficiency. These efforts increased efficiency across multiple teams and was able to show decreases in labor costs by 10% with gross revenue increases of 16%. Show less

Hayden, Idaho, United States

- Managed equipment maintenance and repair, supplies chains, and logistics across 4 states and over 50 individual accounts.- Responsible for payroll, AR, AP, insurance and workmans comp for over 80+ employees. - Oversaw the nightly operations of multiple special project teams operating in 4 states.

Hayden, Idaho, United States

- Created, worked and managed NW Concrete Polishing. Successfully provided polished concrete solutions ranging from small residential projects <750 ft2, to multiple commercial developments from 1,000-5000 ft2, and to large scale grocery accounts >35,000 ft2 .- Multiple certifications from Industry Leaders in polished concrete grinding, applications, and maintenance. These certifications and experience working on a wide variety of jobs, quickly produced … Show more - Created, worked and managed NW Concrete Polishing. Successfully provided polished concrete solutions ranging from small residential projects <750 ft2, to multiple commercial developments from 1,000-5000 ft2, and to large scale grocery accounts >35,000 ft2 .- Multiple certifications from Industry Leaders in polished concrete grinding, applications, and maintenance. These certifications and experience working on a wide variety of jobs, quickly produced excellent results. It established a reputation for quality work that came in on budget and met customer expectations. - I identified a weakness within the industry of abandoning the client after the initial grind and polish with no maintenance solutions. We created for each customer a unique maintenance plan and options of continuing service to preserve their investment. - Responsible for sales, quotes, billing, and office management while also working each job to ensure quality. Show less

Coeur D'Alene, Idaho, United States

An elected member for the board of directors for CDA Skeet and Trap Club, a 501(c)(3) organization. While on the board, I was a member of the Financial Subcommittee to research and aid the board in making an informed decisions about the financial health of the club, cost control, pricing adjustments, and marketing.

Post Falls, Idaho, United States

- Initially, I was brought on as an intern to revise and update standardized curriculum for classes. I excelled and was quickly assigned the task to build a new core curriculum of education that would serve as the standard model of education for over 20 other churches in the district. - I created my own curriculum and taught several classes that were very successful in student feedback and attendance. This was a self managed, self driven project.- Oversaw and… Show more - Initially, I was brought on as an intern to revise and update standardized curriculum for classes. I excelled and was quickly assigned the task to build a new core curriculum of education that would serve as the standard model of education for over 20 other churches in the district. - I created my own curriculum and taught several classes that were very successful in student feedback and attendance. This was a self managed, self driven project.- Oversaw and facilitated several continuing education classes and retreats for other leadership teams in our district. Providing education and mentorship for those wanting to start their own formal education programs. - Consulted with multiple universities and non-profits on building how best to implement educational programs within faith based communities for professional ministers to those with no formal education. Show less

Hayden, Idaho, United States

- Responsible for Equipment Maintenance and repairs at over 30 customer locations. Other duties included further education on equipment repair, inventory management and distribution to accounts. - Was promoted to office manager: Responsible for payroll, AR, AP, insurance and workmans comp for over 80+ employees.

Post Falls, Id

Initially, this was supposed to be a six week internship, but through my passion, drive and success, in two years I was able to create a standardized educational format and curriculum for a religious non profit that saw district wide implementation across multiple organizations. These programs provided educational opportunities to an incredibly diverse student base and application settings. This program and process were incredibly successful and were applied in other churches within our… Show more Initially, this was supposed to be a six week internship, but through my passion, drive and success, in two years I was able to create a standardized educational format and curriculum for a religious non profit that saw district wide implementation across multiple organizations. These programs provided educational opportunities to an incredibly diverse student base and application settings. This program and process were incredibly successful and were applied in other churches within our district. During this process I consulted other churches, two universities and helped the development of an international non profit with the same educational mission. Show less