CORE RESPONSIBILITIES:• Manage the Windows product roadmap to deliver the latest Windows features, focusing on strategic planning and execution for the Windows operating system across the commercial PC portfolio.• Partner with Microsoft and Dell hardware teams to implement new OS features and ensure strategic objectives are met. • Lead Windows Go-To-Market initiatives, including short and long-term efforts to implement new AI features. • Provide expertise and support to sales teams, customers, and senior executives, facilitating knowledge transfer for Windows operating system initiatives.• Regularly monitor the Windows market, analyze trends, and perform analysis to inform product decisions.NOTABLE ACHIEVEMENTS: ➥ After 18 months, I was promoted to the position of Lead Software Product Manager, overseeing the Windows operating system for our Dell commercial product lines.➥ Negotiated a favorable term with Microsoft regarding the implementation of the Windows Copilot key on Dell systems, achieving $10M in cost avoidance. Microsoft's terms would have compelled Dell to incorporate a new key across all existing products. I managed to secure a policy amendment from Microsoft, exempting all sustaining PCs from having to implement the Copilot key.➥ Oversee the global release of Windows 11, version 24H2, from concept to launch, integrating our new NPU enabled AI PCs with Copilot+ experience.➥ Oversee the global release of Windows 11, version 23H2, from concept to launch, integrating Microsoft's first AI-enabled operating system. ➥ Oversee the global launch of Windows 11, version 22H2 from concept to launch, integrating the latest Windows security features. ➥ Demo Windows AI features to sales teams on how to utilize the new Copilot Plus capabilities, ensuring teams possess comprehensive knowledge and can effectively convey the value proposition to potential customers.➥ Create and launch a Microsoft SharePoint site dedicated to the Windows OS team.

CORE RESPONSIBILITIES:• Led a product team that improved the value proposition of PC offerings by establishing strategic partnerships with third-party software companies, including Adobe and Microsoft.• Define, track, and measure pricing KPIs which provide actionable insights on pricing performance both in a regular reporting cadence as well as on an ad-hoc basis.• Collect and document the functional business requirements, construct process flow diagrams, and formulate business cases pertaining to the GTM pricing strategy.• Work collaboratively to support multiple regions including Latin America, Europe, Asia, and Middle East.NOTABLE ACHIEVEMENTS: ➥ Introduced a new 3-month Microsoft 365 subscription offer in the U.S. consumer market, aligning with Dell's SaaS strategy by creating a recurring revenue stream resulting in a 5% increase in revenue. ➥ I designed and implemented an internal SharePoint site to centralize third-party software, which reduced administrative tasks by 80%. This was instrumental in driving a 30% year-over-year increase in the Productivity Software attach rates, resulting in an incremental $68 million in revenue and $28 million in margin.➥ Establish standard operating procedures in Microsoft Visio for our 3rd party software products to reduce product launch lead times by 30%. ➥ In collaboration with the procurement team, I negotiated a favorable contract with Adobe, which resulted in a 3% margin improvement for the Adobe product suite.➥ Launched Adobe Creative Cloud suite and Adobe Photoshop Elements & Premiere Elements bundle globally across our consumer small business portfolio that led to a 6% incremental margin increase YoY.➥ Oversaw global product launch of Microsoft Office 2021 suite from concept to launch.

CORE RESPONSIBILITY• Part time adjunct professor of sociology at Northeast Lakeview college and Palo Alto college.NOTABLE ACHIEVEMENTS:➥ Facilitate in person lectures for Introduction to Sociology 1301➥ Facilitate online learning for Sociology of Marriage and Family 2301

CORE RESPONSIBILITIES:• Manage consent order reporting lifecycle from ideation to launch. • I lead two agile teams, comprising of 16 employees both offshore and domestically, responsible for fulfilling reporting obligations set forth by the Office of the Comptroller of the Currency, Consumer Financial Protection Bureau, and Federal Deposit Insurance Corporation. • Develop product roadmaps in partnership with development teams to implement the product vision and inform our development teams about the challenges that need to be addressed.• Facilitate user acceptance testing and migration to QA and production environments.NOTABLE ACHIEVEMENTS:➥ Minimize reliance on third-party consultant labor through cross-training and reassigning tasks among internal staff, resulting in an annual cost saving of $360K.➥ I directed two agile development teams to enhance reporting efficiency by creating automated dashboards, which significantly reduced operational inefficiencies in reporting to federal authorities.➥ Facilitate end-to-end voice of the customer feedback. Identify areas of opportunity for implementing automated reporting to minimize errors in our consent order deliverables.

CORE RESPONSIBILITY:• Conduct monthly business reviews to share findings and recommendations with Product Managers and Executive Level Management.• Own the monthly forecasting process to support our quarterly and annual financial planning.• Translated data into executive white paper communication to assist executives in quickly understanding the business problem and recommendations.NOTABLE ACHIEVEMENTS:➥ Present and lead our monthly and annual forecasting to our Alliance President, which help to drive business decisions for our 17 alliance products with an annual portfolio revenue of $50M.➥ Supported executive leadership with strategic planning by providing monthly and annual forecasting insights, resulting in an annual sales increase of 3% year-on-year. ➥ Analyzed digital traffic for 17 alliance products to improve marketing strategies by identifying target audiences and demographics.

CORE RESPONSIBILITY• I was tasked with implementing and performing regular maintenance on all Microsoft Visio decision trees, which were integral to our claims filing process.• Coordinate and collaborate with other departments as necessary to continuously refine third-party billing processes, ensuring accuracy that contributes to departmental efficiencies and increased revenues.• Educate members about the latest and verified information on insurance policies.• Acquaint the team with customer requirements, detailed specifications, and the creation of new procedures and benchmarks to enhance job performance.NOTABLE ACHIEVEMENTS➥ Successfully oversaw multiple Lean Six Sigma projects, pinpointing significant enhancement opportunities for frontline staff efficiency.➥ In collaboration with customer service representatives, I developed and implemented Microsoft Visio decision trees, which led to a 20% decrease in medical billing denials.

•Assisted professors with quantitative and qualitative analyses, which involved offering insights into statistical data, cleaning data for errors, and recoding variables.• Act as a mentor to undergraduate students within the sociology department.• Serve as an adjunct substitute in undergraduate sociology courses.