Maintain guest flow with over 400 check-ins and 400 check-outs while dealing with VIP guests•Train 12 new associates in daily functions and performance with brand standards•Sustain over 90% occupancy at 1684 room property over 135-acres•Selected as 1 of 8 associates to participate in Associate Development Program for Front Office Management•Contributor in 35th Anniversary Celebration events in fall of 2015 and hosted excursion for select guests

Sustained flow of restaurant with 120 tables while being member of only a 5-person teamAssisted and maintained group of 25 servers and their individual sectionsSupervised front-of-house operations and completed functions while performing over 800 covers a nightProvided exceptional service to guests that had average check of $25 per person

Operated daily functions at 39-acre property that included 847 rooms•Managed 15-person bellman team while giving them their organizing and assigning tasks•Responsible for storing guest luggage while having 250 check-ins and check-outs per day•Maintained and tracked over 150 deliveries of airport luggage daily with Disney’s Magical Express