Jon Monge, Mba Email & Phone Number

United States

United States

Westborough, Massachusetts, United States

Lowell, Massachusetts, United States

I lead the end-to-end loan process from inception to completion while computing rates and pricing according to rules and policies. I coordinate with clients by following the company's loan products related procedures.• Served as an exceptional employee by maintaining the highest client satisfaction rate.• Carried out 50 to 100 loans within four weeks by demonstrating incomparable services.

Marlborough, Ma

Reviewed and analyzed team requirements by establishing an appropriate loan program to meet and exceed objectives. Collected and evaluated key data to proceed with mortgage applications for credit reports, appraisals, title work, employment verification, calculation of income, asset verification, and other pertinent information. Provided robust training to newly inducted employees with LOS and DCU network system. Drafted and maintained 100 files to inline meeting rate lock expiration, mortgage… Show more Reviewed and analyzed team requirements by establishing an appropriate loan program to meet and exceed objectives. Collected and evaluated key data to proceed with mortgage applications for credit reports, appraisals, title work, employment verification, calculation of income, asset verification, and other pertinent information. Provided robust training to newly inducted employees with LOS and DCU network system. Drafted and maintained 100 files to inline meeting rate lock expiration, mortgage commitments, department turn-time, and communication standards.•Attained value-added knowledge of Freddie Mac and Fannie underwriting requirements.•Supported senior management to deliver effective customer services to new and existing borrowers. Show less

Marlborough,Ma

Conducted performance evaluation processes while monitoring calls, training, recommendations, and workplace problem resolution and compliance with departmental policies, procedures, and operating standards. Trained the new hires according to pre-defined insight before the deadline. Maintained various activities related to loss mitigation, bankruptcy, recovery, collection, and mortgage of the Collections Department.•Facilitated with productive guidelines to overcome deficiencies and… Show more Conducted performance evaluation processes while monitoring calls, training, recommendations, and workplace problem resolution and compliance with departmental policies, procedures, and operating standards. Trained the new hires according to pre-defined insight before the deadline. Maintained various activities related to loss mitigation, bankruptcy, recovery, collection, and mortgage of the Collections Department.•Facilitated with productive guidelines to overcome deficiencies and improve performance across the department.•Ensured federal and state guidelines during organizing training and structuring policies and procedures. Show less

Marlborough, Ma 01752

Monitored repossessions, foreclosures, and bankruptcy activity to minimize up-coming issues. Analyzed key highlighted accounts to detect and decrease Credit Union errors. •Efficiently completed the target by 80% within a set period.•Performed outstanding from other 15 staff members by receiving 80-85% loan return and managing $4M debt.•Accomplished high scores on my calls for exceptional service and producing repayment strategies for borrowers in legitimate hardships.

Shrewsbury, Ma

Master Of Business Administration - M.S., Management And Concentration In Leadership, 4.000 Gpa

Bachelor Of Management And Concentration In Leadership, Management And Concentration, 4.000 Gpa

Associates Degree In Business Science, Management And Concentration, Graduated With High Honors