Leadership and development of a 200 strong colleaguemulti site group of UK Autocentres.

Following a succesful 4th win for the Brackmills BID I have taken the role of Chair to further support the development of the Brackmills Industrial Estate

Joined as a volunteer to help steer and support the develpment of the Brackmills Industrial Estate

Start up organisation providing Interim Leadership Services. Expertise includes - change management, leadership, sales &profit management, business turnaround, continuous improvement and business development.

Leading a team to further develop an existing fantastic high street business with an unenviable heritage! Key deliverables include colleague & customer satisfaction, revenue growth and profit in a challenging market placeFollowing a 3 month Interim Role as Retail Director I undertook the role on a permanent employed basis.Creation of strategy to reverse declining business.Leadership of retail team across 197 owned sites.Leadership and integration of 173 Waitrose concessions to increase market share.Full P&L responsibility Successful turnaround of retail operation that has led to the sale of the Dry Cleaning to Timpson.

Executive responsible for >100 locations, £60m turnover & 700 colleagues involved in the service & repair of passenger cars & light commercial vehicles.Leading a team of 9 direct multi site reports responsible for retail and corporate customers.Strategic focus to develop network through its people to achieve growth through trust & customer advocacy.Development and maintenance of corporate relationships.Achievements include:Consistent YOY sales & profit growth. Increased NPS rating to >65. Improved operating process and standards to achieve an audit rating of >96%. Opened 'Concept Centre' to test benefits and impact of new centre format.

Seconded by COO to create the strategy to deliver fleet growth and enhanced customer service.Executive responsible for the National Fleet sales >£30m across 300 locationsAchievements include:Created 'Halfords Autocentres Fleet Services' brand to differentiate between retail and fleet customers. Outcome: Raised awareness and led to increased revenues from most accounts and increased new business. Restructured account management to drive partnership approach. This led to significant to growth in key account performance including an £8m contract win.Halfords Autocentres Fleet Services was shortlisted for the Commercial Vehicle 'Customer Services Award' 2015.Key responsibilitiesDeveloping Fleet Strategy and Fleet Brand Developing and establishing relationships fleet and contract hire organisationsTendering for new businessDeveloping creative solutions to solve the aftersales needs of fleet companiesManaging corporate programme to include industry events, awards, thought leadership and corporate entertainment.

Operational Leadership of 90 locations involved in the service and repair of passenger cars and light commercial vehicles.Leading a team of 6 direct multi site reports responsible for retail and corporate customers.Delivery of sales, profit, colleague, KPI and customer service metrics.Implementation of CES programme.Achievements include:Consistent YOY sales and profit growthLabour turnover reduction of 12%Colleague engagement index of 92%.http://www.getreading.co.uk/news/business/new-jobs-created-halfords-autocentre-4203517

Complete management of 3 service departments in London including a dedicated LCV & Chauffer centre, 2 passenger car workshops including a fly / drive operation at Heathrow.Management of retail group car scheme from PDI, handover and subsequent returnManagement of in house service call centre.Management of manufacturers warranty and recall programme.Achievements include:Reduction in rejected warranty claims leading to 'A' status. Exceeded previous hours sold records for 7 out of 10 monthsIncreased CSI scores in the 2 retail workshops from 82% to 92% to put them in the top 20 of Mercedes workshops in the UK>

Complete business management of 28 stand alone SMR outlets.

As previous role Key achievement:Development of the Ford Motor Company apprentice programme (technicians, vehicle parts, sales, admin, bodywork) to the largest in Europe with over 1400 apprentices.

Management and development of 2 leading automotive manufacturers apprentice programmes. Achievements include:Shortlisted for the Motor Trade award for 'Best Training programme'.Successful transfer of Citroen programme to ReMIT from Carter & Carter ahead of schedule. This included the recruitment of an entire programme team of tutors and field based assessors, and, the creation from scratch 3 workshops and training rooms to deliver training away from the workplace.Responsibilities included;Manufacturer & dealerships relationship management.Local college relationship and performance management.Programme developmentTeam leadership and development.