- Scaled Agent Success function from 1 to 6 members over the course of 18 months by managing the hiring and training experience for new team members. - Designed internal onboarding and internal training process for scaling team function.- Acted as day to day manager hosting one on one’s, performance reviews and performance feedback to a team of 5 reports. - Managed relationship with third party vendors to ensure satisfactory experience with customer user base. - Implemented and… Show more - Scaled Agent Success function from 1 to 6 members over the course of 18 months by managing the hiring and training experience for new team members. - Designed internal onboarding and internal training process for scaling team function.- Acted as day to day manager hosting one on one’s, performance reviews and performance feedback to a team of 5 reports. - Managed relationship with third party vendors to ensure satisfactory experience with customer user base. - Implemented and trained AI driven chat tool through UserDesk platform to more efficiently support customers at scale. Show less

- Founding member of Agent Success team for Series A startup.- Designed and scaled platform onboarding process by implementing internal tracking systems, external communication and training and product improvements - onboarding over 5000 new users over the course of 24 months. - Partnered with Sales Team and Account Managers to onboard large agency accounts from pre-sale through onboarding completion. Held regularly scheduled cross functional check-in calls, company wide training… Show more - Founding member of Agent Success team for Series A startup.- Designed and scaled platform onboarding process by implementing internal tracking systems, external communication and training and product improvements - onboarding over 5000 new users over the course of 24 months. - Partnered with Sales Team and Account Managers to onboard large agency accounts from pre-sale through onboarding completion. Held regularly scheduled cross functional check-in calls, company wide training sessions, and timely support to key partner accounts. - Achieved 61% Daily Active Usage (DAU) for VIP customers - 11% higher than the company’’s OKR target goal.- Developed training content for the Spark platform for all each product feature and new product releases. Conten included the Spark Help Center, training videos and guides, and live webinar sessions.- Collaborated with Product and Marketing teams on agent communications concerning new product releases, tools training and other important customer updates.- Point of contact for customer feedback concerning technology and services rendered. Show less

Support Compass' real estate customers in leveraging our industry-leading self-service technology platform to grow their business as an ambassador, relationship manager, business coach, and expert for a roster of Compass real estate agents. - Converted over 85% of agent roster into "Power Users" over the 2021 calendar year by developing and executing customized business plans for customers that promoted by platform use and business results for customers. - Managed Zendesk Ticket… Show more Support Compass' real estate customers in leveraging our industry-leading self-service technology platform to grow their business as an ambassador, relationship manager, business coach, and expert for a roster of Compass real estate agents. - Converted over 85% of agent roster into "Power Users" over the 2021 calendar year by developing and executing customized business plans for customers that promoted by platform use and business results for customers. - Managed Zendesk Ticket responsibilities with an average QA score of 4.9/5 for duration of time in role.- Received a 4.9/5 QA score for onboarding of New Customers.- Elected to the 10x10 taskforce of for the '22 Q1 by management to leverage creative solutions to the greater NY Metro Agent Experience Team.-Developed Rental Training Program & Resource Site for to better support a growing population of underserved customers. Show less

Contribute to both brand services and operations department for a Creative Agency & Event Production company specializing in the Spirits Industry.-Developed National Cocktail Strategies for multiple brands in Diageo's portfolio.

Founded a web-run cocktail delivery service amidst the COVID 19 bar shutdown in NYC. What started as an Instagram post turned into a full-fledged service. As the business grew I built a website, hired couriers and donated a percentage of income to Civil Rights and Unemployment Organizations.- Safely executed over 1000 deliveries in 7 months.- Pivoted systems based on customer feedback by building a website to better present service to new customers and improve upon returning… Show more Founded a web-run cocktail delivery service amidst the COVID 19 bar shutdown in NYC. What started as an Instagram post turned into a full-fledged service. As the business grew I built a website, hired couriers and donated a percentage of income to Civil Rights and Unemployment Organizations.- Safely executed over 1000 deliveries in 7 months.- Pivoted systems based on customer feedback by building a website to better present service to new customers and improve upon returning customer experience.- Executed weekly newsletter using Mailchimp to encourage repeat business, while simultaneously generating a pipeline of new clientele via Instagram, in-person events, and word of mouth. - Implemented container recycle program with an emphasis on net-neutral cost, environmental sustainability, and community employment opportunities.- Donated 10% of profits to civil rights and unemployment organizations to help others while continuing to build business Show less

Managed and Directed build out and opening of high profile bar/cafe in West Village as first employee on staff.-Acknowledged by Tales of the Cocktail Foundation on short list of "Best New Cocktail Bar, Northeast" in 2019-Trained staff of 20 servers and bartenders to execute attentive service in high volume and high intensity environment.-Acted as project manager through the final months of restaurant construction.-Conceptualized, implemented and oversaw detailed opening… Show more Managed and Directed build out and opening of high profile bar/cafe in West Village as first employee on staff.-Acknowledged by Tales of the Cocktail Foundation on short list of "Best New Cocktail Bar, Northeast" in 2019-Trained staff of 20 servers and bartenders to execute attentive service in high volume and high intensity environment.-Acted as project manager through the final months of restaurant construction.-Conceptualized, implemented and oversaw detailed opening, closing and transition SOPs for bar, floor and porter staff.-Received "A" letter grade on initial NYCDOH health inspection Show less