Jon Munro Email & Phone Number

Los Angeles, Ca, Us

New York City, Ny, Us

Providing broad-based IT support across the entire NBCUniversal portfolio worldwide, including film, television, news divisions (NBC News, MSNBC, CNBC), Peacock, Cable (including Bravo, E!), Fandango, Dreamworks, Telemundo, owned stations and affiliates, and theme parks.

Irvine, Ca, Us

• Provided in-person and remote support for hardware, software, and network issues. • Created and terminated users in Active Directory• Assigned user permissions according to company policy.• Assisted users via phone, email, and chat, with a focus on providing excellent and timely customer service.• Responsible for imaging and migration of PC’s from Windows 7 to Windows 10.• Coordinated and managed upgrade process with company management and users• Utilized BMC Footprints for ticketing.• Worked to transition workforce to working from home during COVID-19 crisis by configuring and deploying PC’s and Chromebooks for remote use.• Provided support for Microsoft Office, Zoom, Citrix.• Managed Windows Updates via Ivanti and WSUS.

Northbrook, Illinois, Us

Provided desktop support to employees with the corporate office, and provided remote support to employees worldwide. Provided assistance via phone, chat, and email, as well as remote assistance via Screenconnect.

Irvine, Ca, Us

● High Volume end-user support for a 1000+ user company. Handled a wide range of technical issues, including imaging and deploying laptops and desktops, resetting passwords, supporting internal company applications.● Supported users in 30+ remote locations.● Provided remote support via ScreenConnect, phone, and email, updating and closing 100+ tickets weekly in JIRA to meet established SLA’s.● Maintained and updated workstation images using Microsoft Deployment Toolkit● Monitored backups in Backup Exec● Created and terminated users in Active Directory● Configured email addresses and Public Folders in Exchange 2013● Documented all issues thoroughly. Created and updated documentation for new procedures.● Managed permissions and Security Groups in Active Directory

● Provided administrative support to the CEO.● Recruited job candidates and posted job advertisements.● Assisted with HR, warehouse administration, sales, and payroll via ADP Workforce Now.● Modernized IT infrastructure, including implementing onsite and offsite backups.● Responsible for new computer setup and imaging, virus prevention,and application software support.● Established security policies and successfully led a complete workstation refresh project.

Bachelor Of Science - Bs, Information Technology

Bachelor Of Science - Bs, Criminal Justice