Consulting on Service Delivery and Management opportunities, on behalf of the Managed Infrastructure Services organisation.Building on my experience with Service Desk operations and toolsets to help Fujitsu deliver near perfect service to our global customer base, by improving duality and efficiency wherever possible.

Consulting for the Bid, Design and Project teams, delivering Service Delivery Solutions for Fujitsu's Global Service Delivery capability.

Design, Development & Release of a number of web-based corporate applications, including a work request management system and a Change Management system, both of which are still active core internal systems for Fujitsu UK&IConsulting - Provided consultancy to many areas of the business in terms of technical and process development, as well as sitting on Change and Design Approval Boards.Small Projects - Designed and/or developed numerous other solutions, including an emergency… Show more Design, Development & Release of a number of web-based corporate applications, including a work request management system and a Change Management system, both of which are still active core internal systems for Fujitsu UK&IConsulting - Provided consultancy to many areas of the business in terms of technical and process development, as well as sitting on Change and Design Approval Boards.Small Projects - Designed and/or developed numerous other solutions, including an emergency solution for the supplier division and an Employee trading rate management system to feed the corporate Oracle billing toolset.Team Management - Managed a number of small teams of developers, providing personal reviews, holding workshops to bring the teams together and enhance system capabilities.Technical Support - 2nd and 3rd line support for a number of systems, as a result of a reputation for being both approachable and technically proficient. Show less

Responsible for supporting the IT environment for 1,000+ helpdesk staff, across 7 UK sites. This included managing ad-hoc requirements and support agreements, managing escalations and providing technical advice and guidance. Internal Customer liaison - Responsible for providing the appropriate desktop, network, application and server support to allow the staff to function efficiently. This involved arranging outsourced support for many areas of IT.Team Management - Responsible… Show more Responsible for supporting the IT environment for 1,000+ helpdesk staff, across 7 UK sites. This included managing ad-hoc requirements and support agreements, managing escalations and providing technical advice and guidance. Internal Customer liaison - Responsible for providing the appropriate desktop, network, application and server support to allow the staff to function efficiently. This involved arranging outsourced support for many areas of IT.Team Management - Responsible for the day-to-day running of a team of up to 4 people (as well as any consultants/project managers brought in to compliment the team) including Personal reviews, leave etc. Show less

Managed the MIS and Administration teams following the creation of the Operations Support Unit for ICL's UK Helpdesks operation, and subsequently rationalised the support processes for the team. Systems Development - Developed a number of reporting applications, using Access and Intranet Pages, to facilitate more efficient information retrieval for the help desks and their senior management. (Also Web master for UK Helpdesks)

Provided 1st and 2nd line support, primarily for Microsoft Access, but also offering cover for other teams.Delivered induction and training activities for new team members

Various clerical and administrative duties to a level that meant I was repeatedly invited to return to assist in the holiday periods.