Jon Orr Email & Phone Number

Blue Springs Mo

2nd level Support for ECOE/OPCOS. This application is used by all City Drivers in order to see where and what to pick up and deliver. Driver uses a Nextel Phone to see this information. Support over 20,000 Nextel cell phones Support Nextel Blackberries as well as users on the Blackberry Enterprise Server. Manage projects including phone deployments and documentation Troubleshoot Sprint/Nextel network problems and escalate to resolve Manage projects including phone deployments. One example is helping configure and program over 1400 Nextel cell phones for YRC for there new “Velocity” delivery method. Had 10 days to get this done Work with Terminal Managers to look at there rate plans to help reduce costs when needed Lead the effort to get our repair process in-house. By doing this we reduced the turn around time of repairs from 6 weeks to 5 days. Complete helpdesk problem and move/add/change tickets Provide support with 24/7 on call rotation Proficient with Sprint/Nextel’s Wireless Manager web application

· 2nd level of support for (800) Yellow/Roadway terminals. · Supported 802.11b wireless infrastructures.· Project Manager for 15 wireless upgrades. Traveled to all 15 locations. · Coordinated Site Survey’s as well as the installation of hardware with the Vendor we were using.· Ordered all the hardware that would be installed in the 15 locations getting the wireless upgrades. Total cost of the order would exceed $100,000.00.· Provide Support with 24/7 on call rotation· Supported Teklogix hardware and Symbol Hardware· Trained Teamsters how to use these wireless handheld.

o Team leader for conversion of corporate Point of Sale Systems. Traveled one to three weeks for each install.o Answered Help Desk calls to assist Restaurant Managers encountering problems.o Demonstrated effective presentation skills in Training Restaurant employees on new Digital Dining POS system. o Trained 50 to 200 employees during an install. All mangers trained in a separate class.